E-commerce Success Manager

Check Commerce

E-commerce Success Manager at CHECK COMMERCE managing enterprise client accounts for high performance. Collaborating with teams to align business needs with technical delivery.

Posted 6/27/2026full-timeFlorianópolis • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Enterprise Management: Manage a portfolio of medium to high-complexity accounts, ensuring clear, seamless communication;
Single Point of Contact: Translate the client's business needs into clear technical requirements for the internal team;
Governance: Lead follow-up rituals and drive the preparation and presentation of QBRs (Quarterly Business Reviews);
Data Intelligence: Monitor performance metrics (sales, conversion, operational efficiency) to diagnose bottlenecks and optimize ROI;
Technical Consulting: Facilitate architecture and roadmap decisions, mediating trade-offs between client desires and technical feasibility;
Orchestration: Synchronize deliveries from Development, Performance, and Architecture teams with agreed deadlines;
Opportunities: Monitor hours utilization to proactively suggest new services or scope expansions that accelerate results;
Risk Mitigation: Identify warning signs or operational dissatisfaction to act preventively against churn.

Requirements

What you’ll need

E-commerce Experience: Solid background in the ecosystem (preferably agencies and platforms) with large-scale operations;
B2B Relationship Management: Previous experience in Customer Success, Key Account, or E-commerce Management dealing with Directors and Heads;
End-to-End Vision: Real understanding of how an online store works (traffic, conversion, ERP, logistics, and payment methods);
Project Management: Organized and able to coordinate multiple demands, deadlines, and technical dependencies;
Executive Communication: Ability to translate technical terms into business language with authority.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Check Commerce Website LinkedIn All Job Openings 11 - 50 employees Founded 2015 🛍️ eCommerce ☁️ SaaS 🤝 B2B eCommerce
SaaS
B2B Check Commerce is a Brazilian Shopify-focused e‑commerce agency and software provider that builds, migrates and optimizes online stores, develops custom Shopify apps, and operates full‑commerce services including logistics/fulfillment, automation and 24/7 support. The company serves digital-native brands, creators and retail businesses with performance optimization (UX, SEO, analytics) and end-to-end commerce orchestration to accelerate online sales. E-commerce Success Manager 🔥 4 minutes ago 🏢🏡 Florianópolis – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛍️ E-commerce 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Enterprise Management: Manage a portfolio of medium to high-complexity accounts, ensuring clear, seamless communication;
Single Point of Contact: Translate the client's business needs into clear technical requirements for the internal team;
Governance: Lead follow-up rituals and drive the preparation and presentation of QBRs (Quarterly Business Reviews);
Data Intelligence: Monitor performance metrics (sales, conversion, operational efficiency) to diagnose bottlenecks and optimize ROI;
Technical Consulting: Facilitate architecture and roadmap decisions, mediating trade-offs between client desires and technical feasibility;
Orchestration: Synchronize deliveries from Development, Performance, and Architecture teams with agreed deadlines;
Opportunities: Monitor hours utilization to proactively suggest new services or scope expansions that accelerate results;
Risk Mitigation: Identify warning signs or operational dissatisfaction to act preventively against churn. 🎯 Requirements
E-commerce Experience: Solid background in the ecosystem (preferably agencies and platforms) with large-scale operations;
B2B Relationship Management: Previous experience in Customer Success, Key Account, or E-commerce Management dealing with Directors and Heads;
End-to-End Vision: Real understanding of how an online store works (traffic, conversion, ERP, logistics, and payment methods);
Project Management: Organized and able to coordinate multiple demands, deadlines, and technical dependencies;
Executive Communication: Ability to translate technical terms into business language with authority. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

data intelligenceperformance metricstechnical consultingarchitecture decisionsproject managementrisk mitigationoperational efficiencyconversion optimizationB2B relationship managemente-commerce management

Soft Skills

clear communicationorganizational skillsexecutive communicationleadershipclient translationproblem-solvingproactive suggestionteam synchronizationstakeholder managementpresentation skills