ChartSpan Medical Technologies

Bilingual

• Provide a monthly care management conversation through outbound phone calls to assigned patients to address their healthcare needs.
• Communicate resources and services available to patients through the continuum of care.
• Identify patient-specific problems, goals, and interventions designed to meet the patient’s individual needs through action-oriented and time-specific goals.
• Maintain chart compliance and proper documentation, including but not limited to medical history, medication, immunizations, allergies, surgical history, and family history.
• Demonstrate awareness of a patient’s circumstances that may necessitate revisions to care plans, goals, and preferences while being aware of barriers to care and services.
• Provide appropriate health education.
• Escalate patient concerns to the triage nurse team.

Bilingual LPN, Personal Care Coordinator I – Spanish

• Inbound call management and patient engagement
• Responding promptly to all incoming patient inquiries via phone, email, or live chat
• Outbound calls to patients as needed
• Assist in triaging a patient’s clinical issues and connecting patients with a member of the Triage Nurse team promptly
• Review and handle other patient-centered ancillary tasks including reviewing and transcribing medical records, addressing and sourcing additional patient resources, and resolving urgent patient account matters
• Support the Provider Relations Specialists team as needed with patient and provider communication
• Assist the Triage Nurse team and Pharmacy Technicians in obtaining necessary information for triage assistance and medication refills
• Obtain and send record requests via fax, ensuring accuracy and efficiency
• Timeliness in answering incoming calls and additional patient inquiries via email or live chat

Bilingual LPN, Personal Care Coordinator I – Spanish

LPN Bilingual Inbound Care Coordinator I, Spanish