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LPN Bilingual Inbound Care Coordinator I, Spanish
ChartSpan Medical TechnologiesLPN Bilingual Inbound Care Coordinator handling clinical phone calls and managing patient inquiries. Supportive role in chronic care management with a remote work environment.
Tech Stack
Tools & technologiesSwitching
About the role
Key responsibilities & impact- Inbound call management and patient engagement
- Responding promptly to all incoming patient inquiries via phone, email, or live chat
- Outbound calls to patients as needed
- Assist in triaging a patient’s clinical issues and connecting patients with a member of the Triage Nurse team promptly
- Review and handle other patient-centered ancillary tasks including reviewing and transcribing medical records, addressing and sourcing additional patient resources, and resolving urgent patient account matters
- Support the Provider Relations Specialists team as needed with patient and provider communication
- Assist the Triage Nurse team and Pharmacy Technicians in obtaining necessary information for triage assistance and medication refills
- Obtain and send record requests via fax, ensuring accuracy and efficiency
- Timeliness in answering incoming calls and additional patient inquiries via email or live chat
Requirements
What you’ll need- Current active, compact LPN/LVN license
- Bilingual and fluent in Spanish
- Excellence in following established clinical protocols and procedures
- Flexibility and adeptness in switching tasks effectively
- Eagerness to assist fellow co-workers and contribute to team success
Benefits
Comp & perks- Full benefits included
- All necessary equipment will be provided
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LPNLVNmedical record transcriptionpatient triagepatient engagementcall managementmedication refill assistance
Soft Skills
bilingualflexibilityteam collaborationcommunicationproblem-solvingadaptabilitycustomer service
Certifications
active LPN licenseactive LVN license