Client Account Manager
T. Rowe Price
Partner Account Manager
CharterUP
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, Florida, Hawaii, Mississippi, Montana, Nevada, New Hampshire, New York, North Carolina, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, Wyoming • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Onboard new partners – Lead setup and integration, ensuring a seamless transition into CharterUP’s ecosystem.
- Train and enable – Develop and deliver training programs (virtual and in-person) to equip partners with the tools and knowledge to succeed.
- Drive account growth – Conduct regular check-ins, track performance, and provide strategic guidance to help partners optimize revenue and scale.
- Provide technical support – Serve as the main point of contact, resolving issues quickly and coordinating with internal teams as needed.
- Build relationships – Act as a consultant and advocate for partner needs, fostering trust and long-term collaboration.
- Collaborate cross-functionally – Work closely with operations, customer support, product, and marketing to identify joint opportunities and improve the partner experience.
- Stay informed – Keep current on industry trends, competitors, and emerging technologies to better advise partners.
Requirements
- Bachelor’s degree in business, marketing, or related field (or equivalent experience).
- Proven success in partner management, account management, customer support, or a similar customer-facing role.
- Strong technical aptitude and ability to learn complex products quickly.
- Excellent communication and relationship-building skills; able to influence across different levels.
- Problem-solver with strong troubleshooting skills and attention to detail.
- Self-motivated, proactive, and comfortable working independently in a fast-paced environment.
- Proficiency in CRM systems and project management tools.
- Bonus: Experience with motorcoach operators, SaaS platforms, or the transportation/technology industry.
Benefits
- Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
- Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
- Time Off to Recharge: Paid time off (U.S.: 15 PTO days, increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
- Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
- Referral Rewards: Earn bonuses for bringing top talent to the team.
- Planning for the Future: Long-term financial planning support and a U.S. 401(k) plan; international region-specific savings programs where applicable.
- Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse.
- Remote-first flexibility with hiring near hubs in Austin, Atlanta, Miami, and Denver.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
partner managementaccount managementcustomer supporttechnical aptitudetroubleshootingproblem-solving
Soft skills
communicationrelationship-buildinginfluencingself-motivatedproactiveattention to detail
