Account Manager II – Higher Education
Lightcast
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build loyal customer relationships for a set of assigned accounts or territory using established techniques and regular engagement.
- Address customer inquiries, identify solutions, and collaborate closely with other departments to deliver an outstanding customer experience.
- Secure customer rate changes, cross-sells/upsells and renewals by uncovering needs, offering solutions, negotiating price, and closing sales/renewals.
- Establish client-specific goals, coordinate successful onboarding, measure account health, ensure fast time-to-value, and keep clients engaged and regularly using product/services.
Requirements
- 3+ years of experience in a similar role with a technology company, preferred with a bachelor's degree.
- Excellent written and verbal communication skills, able to create compelling presentations and deliver great customer service.
- Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes.
- Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively.
- Thrives in client collaboration to solve challenges, with solid knowledge of products/services to match solutions to needs.
- Strong organizational skills to manage multiple priorities, maintain high activity levels, and succeed in a competitive environment.
- A continuous learner, focused on developing win-win outcomes for clients and the company.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisnegotiationcustomer engagementcross-sellingupsellingaccount managementonboardingproblem-solvingpresentation creationcustomer service
Soft skills
communicationinterpersonal skillsorganizational skillscollaborationtime managementadaptabilitycontinuous learningrelationship buildinggoal settingclient-focused