Dental Insurance Specialist
DentalXChange
Salary
💰 $80,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead a team of 10+ Admissions Coordinators, who facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources
- Lead hiring, training and performance reviews for Admissions Coordinators
- Coordinate team schedules and workload distribution to ensure efficient operations
- Responsible for delivering high contact center service levels and call quality
- Ensure team is consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
- Leads their team to champion each individual client’s Charlie Health admissions process and addresses/resolves concerns from clients/families around Charlie Health’s program
- Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
- Develop and implement best practices across the Admissions and Discharge process
- Partner with Executive Leadership to update the business on Admissions team performance
Requirements
- 3+ years of experience leading or mentoring a team of Admissions and/or Sales Reps
- 3+ years of sales experience in a healthcare admissions setting
- 1+ years of Salesforce experience
- Strong proficiency in multitasking and operating in a high-paced environment
- Familiarity with HIPAA policies is a plus
- Experience working with adolescents and young adults in a mental health context a plus
- Proficiency in Microsoft Office and Google Suite
