Field Tech/Call Center Agent
Virtix Health
Dental Insurance Specialist
DentalXChange
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Complete dental services within multiple dental practice management software while maintaining PHI and HIPAA standards, including claim submission, claim follow up, payment posting, and benefit verification with data entry
- Manage day-to-day client communication and ongoing relationships related to client satisfaction, retention, practice operations, and profitability
- Document all work in forms, spreadsheets and client software according to standards
- Contact insurance companies to obtain and record accurate and timely information
- Send daily summary of tasks completed to dental office staff
- Prepare and deliver monthly ROI statistics
- Consistently meet company and department policies and expectations including attendance
- Comply with federal, state, accreditation and institutional policies and procedures
- Maintain confidentiality standards and expectations
- Exhibit exceptional internal and external customer service and live company values
- Perform other duties as assigned
Requirements
- Minimum of 5 years of dental office experience
- Ability to work independently from home in a space that is quiet and has high-speed internet connection
- Strong verbal and written communication and interpersonal skills
- Proficient in all MS Office applications, fluid with technology, and use of the internet
- Ability to successfully multitask with accuracy in a fast-paced environment
- Working knowledge of technical and procedural aspects and functions
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
