Charles Lea Center

Program Manager

• Oversee CLCs two locations in Spartanburg, SC to ensure regulatory compliance, effective operations, and high-quality, person-centered services for individuals with disabilities and special needs
• Implement, manage, monitor, and evaluate assigned programs in accordance with established standards
• Oversee daily program operations and ensure assigned facilities are safe, functional, and in optimal condition
• Provide intervention and leadership during emergencies and hospitalizations
• Collaborate with the Assistant Director and Human Resources in recruiting, hiring, training, coaching, mentoring, and evaluating staff
• Provide direct guidance to ensure person-centered services and individualized supports
• Monitor DSP documentation weekly to ensure accuracy, completeness, and compliance

Supportive Housing Program Manager

Manager

• Demonstrates respect for individuals with disabilities and their support networks while understanding and adhering to the organization’s mission, goals, policies, and procedures.
• Provide technical assistance to Providers implementing services for people referred
• Lead, coach, and support a team of ICs through regular meetings, training, and performance management to maintain high-quality service delivery.
• Advocate on behalf of person / guardian to assure that services being provided reflect the desires of person guardian.
• Oversee person-centered planning and coordinated services by guiding staff, supporting transitions, collaborating with providers, and ensuring positive outcomes for individuals served.
• Upon successfully transitioning to community services conduct 30, 60, 90 day follow up to assure satisfaction with services, and those desired outcomes are being achieved.
• Maintain and provides other training as appropriate for supervised IC’s, person served, guardian, community providers.
• Travel to and from assigned counties in Tennessee, as necessary.
• Ensure compliance and quality by auditing case files and monitoring services.
• Follow the standards and regulations required by Tennessee Department Disability and Aging (DDA).

Regional Manager

• Oversee CLCs two locations in Woodruff, SC to ensure regulatory compliance, effective operations, and high-quality, person-centered services for individuals with disabilities and special needs.
• Supervises and supports Lead DSPs and DSPs, maintains facility operations, and under the guidance of the Assistant Director, supports individuals in achieving meaningful goals, community involvement, and independence.
• Implement, manage, monitor, and evaluate assigned programs in accordance with established standards.
• Oversee daily program operations and ensure assigned facilities are safe, functional, and in optimal condition.
• Ensure the wants, needs, preferences, and personal goals of persons supported are honored and actively supported.
• Provide intervention and leadership during emergencies and hospitalizations.
• Support admissions, discharges, and transfers to ensure continuity of services.
• Provide direct supervision and leadership to Lead DSPs and DSPs.
• Collaborate with the Assistant Director and Human Resources in recruiting, hiring, training, coaching, mentoring, and evaluating staff.
• Facilitate training opportunities to improve service quality and ensure staff maintain required certifications.
• Coordinate staffing schedules and ensure appropriate coverage at all times.
• Manage conflict using person-centered coaching and professional problem-solving strategies.
• Direct guidance to ensure person-centered services and individualized supports.
• Collaborate with Community Supports Leadership to develop and expand diversified services.
• Participate in Collaborative Support Plan (CSP) meetings and interdisciplinary team meetings.
• Monitor DSP documentation weekly to ensure accuracy, completeness, and compliance.
• Compile and submit monthly, quarterly, and annual program reports and statistics.