ChargePoint

IoT Operations Engineer - Hybrid

ChargePoint

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $70,000 - $180,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudIoTLinuxPythonShell ScriptingSQL

About the role

  • Monitor and maintain the connectivity of IoT devices across various cellular providers
  • Diagnose and troubleshoot connectivity issues, escalating to providers as necessary
  • Open and manage support tickets with IoT providers to resolve network issues
  • Communicate effectively with internal stakeholders, providing timely updates during outages and incidents
  • Collaborate with the business to support new initiatives and ensure seamless integration with IoT providers
  • Identify and develop automation of repetitive and bulk tasks
  • Identify and report upon bug patterns. Work closely with development team on resolutions
  • Provide level 4 debugging support for station issues
  • Further ideas and define projects that will assist NOC team in supporting 500,000+ stations
  • Implement solutions needed for advanced monitoring
  • Provide timely reports to management on the health of the ChargePoint network
  • Maintain and update the status page to inform the business of current network status and any ongoing issues
  • Assist in the transition from legacy IoT providers to streamline operations
  • Document and revise existing documentation on existing processes to ensure all members of Network Operations team can handle similar tasks. Cross-train other members of the department through regular meetings and knowledge-sharing sessions

Requirements

  • Bachelor\'s degree in Computer Science or a related field
  • 5 years experience in IoT operations, network management, or a similar role
  • Strong understanding of cellular IoT connectivity and network troubleshooting
  • Advanced knowledge in shell scripting (BASH)
  • Knowledge of Python or other modern languages used to automate processes
  • Good Linux knowledge a plus
  • Familiarity with network topology, VPNs, access rights
  • Knowledge of databases, SQL queries, report writing
  • Experience documenting existing and new processes and procedures
  • Process management/optimization skills
  • Familiarity with Confluence and Jira a plus
  • Excellent communication skills, both written and verbal
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Problem-solving mindset with attention to detail