Client Trainer II – Fixed Ops
Cox Enterprises
IoT Operations Engineer - Hybrid
ChargePoint
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $180,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudIoTLinuxPythonShell ScriptingSQL
About the role
- Monitor and maintain the connectivity of IoT devices across various cellular providers
- Diagnose and troubleshoot connectivity issues, escalating to providers as necessary
- Open and manage support tickets with IoT providers to resolve network issues
- Communicate effectively with internal stakeholders, providing timely updates during outages and incidents
- Collaborate with the business to support new initiatives and ensure seamless integration with IoT providers
- Identify and develop automation of repetitive and bulk tasks
- Identify and report upon bug patterns. Work closely with development team on resolutions
- Provide level 4 debugging support for station issues
- Further ideas and define projects that will assist NOC team in supporting 500,000+ stations
- Implement solutions needed for advanced monitoring
- Provide timely reports to management on the health of the ChargePoint network
- Maintain and update the status page to inform the business of current network status and any ongoing issues
- Assist in the transition from legacy IoT providers to streamline operations
- Document and revise existing documentation on existing processes to ensure all members of Network Operations team can handle similar tasks. Cross-train other members of the department through regular meetings and knowledge-sharing sessions
Requirements
- Bachelor\'s degree in Computer Science or a related field
- 5 years experience in IoT operations, network management, or a similar role
- Strong understanding of cellular IoT connectivity and network troubleshooting
- Advanced knowledge in shell scripting (BASH)
- Knowledge of Python or other modern languages used to automate processes
- Good Linux knowledge a plus
- Familiarity with network topology, VPNs, access rights
- Knowledge of databases, SQL queries, report writing
- Experience documenting existing and new processes and procedures
- Process management/optimization skills
- Familiarity with Confluence and Jira a plus
- Excellent communication skills, both written and verbal
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Problem-solving mindset with attention to detail
