Manager, Client Due Diligence
RBC
Internal Tooling and Automation Manager
Chaos Theory
full-time
Posted on:
Location: 🇭🇰 Hong Kong
Visit company websiteJob Level
Entry Level
Tech Stack
SQL
About the role
- Own the roadmap for a core internal tool and lead a small engineering team.
- Identify and prioritise workflow and process pain points across Finance, Ops, Customer Support and other teams.
- Design, prototype, and build no-code automations and AI agents; escalate to engineers for complex cases.
- Use data tools to self-serve insights, investigate problems, back-test ideas and guide solutions.
- Define and track KPIs to measure efficiency, accuracy, and user satisfaction improvements.
- Own full lifecycle of internal alerting: define framework and standards, ongoing tuning and monitoring.
- Lead prioritisation sessions and weekly team meetings as product manager; communicate trade-offs to stakeholders.
- Meet with stakeholders (Finance, Ops, etc.) to gather feedback and build prototypes demonstrating viable solutions.
- Improve hygiene of internal alerts (tagging, naming) and tighten logic to reduce noise and increase actionability.
- Balance conflicting priorities and ensure releases are adopted, documented and deliver measurable business impact.
Requirements
- Strong stakeholder management skills, with ability to collaborate across different teams.
- Demonstrable experience in internal tooling, automation, workflow systems, or technical product/project ownership.
- Hands-on ability to build automations or AI agents (Zapier, n8n, Slackbots, LangChain, etc.).
- Data-savviness; comfortable with data tooling and performing analysis to investigate problems.
- Comfort with APIs, integrations, and backend workflows; able to discuss these with Engineers.
- Outcome-focused mindset balancing speed with quality and risk control.
- (Nice to have) Background in product or project management.
- (Nice to have) Some experience with SQL or similar query languages.
- (Nice to have) Prior exposure to internal tools in fintech, iGaming, or other high-compliance industries.
- (Nice to have) Experience setting up and governing alerting and monitoring systems.
