Chaos Theory

Manager

• Own the roadmap for a core internal tool and lead a small engineering team.
• Identify and prioritise workflow and process pain points across Finance, Ops, Customer Support and other teams.
• Design, prototype, and build no-code automations and AI agents; escalate to engineers for complex cases.
• Use data tools to self-serve insights, investigate problems, back-test ideas and guide solutions.
• Define and track KPIs to measure efficiency, accuracy, and user satisfaction improvements.
• Own full lifecycle of internal alerting: define framework and standards, ongoing tuning and monitoring.
• Lead prioritisation sessions and weekly team meetings as product manager; communicate trade-offs to stakeholders.
• Meet with stakeholders (Finance, Ops, etc.) to gather feedback and build prototypes demonstrating viable solutions.
• Improve hygiene of internal alerts (tagging, naming) and tighten logic to reduce noise and increase actionability.
• Balance conflicting priorities and ensure releases are adopted, documented and deliver measurable business impact.

Internal Tooling and Automation Manager