Changing Perceptions DC

Administration

• Serve as the primary point of contact for visitors, participants, prospective participants, vendors, and community partners.
• Answer and direct incoming phone calls, emails, text messages, and inquiries in a professional and timely manner.
• Greet guests and ensure a welcoming and positive experience for all individuals entering the office.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain visitor logs and support office security procedures.
• Respond to inquiries regarding program eligibility, services, enrollment requirements, and community resources.
• Conduct intake screenings and collect preliminary participant information.
• Assist prospective participants in completing required forms, documentation, and enrollment paperwork.
• Maintain accurate participant records and ensure all intake documentation is complete and organized.
• Provide administrative support to the Executive Director, Chief Operating Officer, and other leadership team members.
• Assist with scheduling appointments, meetings, and organizational events.
• Coordinate meeting logistics, including room reservations, technology setup, and refreshments as needed.
• Maintain electronic and physical filing systems to ensure accurate recordkeeping and document management.
• Ensure the office remains organized, stocked, and operational by managing office supplies and inventory.
• Coordinate with vendors, building management, and service providers regarding office needs and maintenance requests.
• Monitor shared office calendars and assist with scheduling and logistical coordination.
• Assist in maintaining office procedures and operational systems that improve efficiency and effectiveness.

Office Administrator

Program Manager

• Provide direct supervision, coaching, and performance management for case managers
• Support staff in developing and implementing high-quality, individualized service plans aligned with participant goals
• Conduct regular check-ins, case reviews, and supervision meetings to ensure accountability and professional growth
• Identify training needs and support ongoing staff development
• Oversee accurate, timely, and compliant data entry in the organization's case management system
• Review case notes, service plans, assessments, and participant records for completeness, quality, and alignment with internal policies
• Monitor program implementation to ensure fidelity to grant requirements, internal policies, and service models
• Serve as a key liaison between frontline staff and senior leadership

Re-entry Services Program Manager

Manager

• Conduct Participant Intake & Assessment
• Develop Individualized Service Plans (ISPs)
• Provide Case Management & Support
• Facilitate Resource Navigation
• Track Progress & Maintain Documentation
• Engage in Crisis Intervention
• Collaborate with Partners
• Advocate for Participants
• Support Program Development

Office Administrator

Re-entry Services Program Manager

Reentry Case Manager