Re-entry Services Program Manager

Changing Perceptions DC

Program Manager overseeing service delivery and staff performance at Changing Perceptions. Ensuring compliance and data integrity while providing direct support for reentry services in Washington, D.C.

Posted 6/26/2026full-timeWashington, D.C. • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 per yearWebsite

About the role

Key responsibilities & impact

Provide direct supervision, coaching, and performance management for case managers
Support staff in developing and implementing high-quality, individualized service plans aligned with participant goals
Conduct regular check-ins, case reviews, and supervision meetings to ensure accountability and professional growth
Identify training needs and support ongoing staff development
Oversee accurate, timely, and compliant data entry in the organization's case management system
Review case notes, service plans, assessments, and participant records for completeness, quality, and alignment with internal policies
Monitor program implementation to ensure fidelity to grant requirements, internal policies, and service models
Serve as a key liaison between frontline staff and senior leadership

Requirements

What you’ll need

3-5 years of experience in a program manager role or equivalent
Experience supervising case managers or direct service staff in a human services, nonprofit, or reentry-focused environment
Strong working knowledge of case management systems, documentation standards, and data quality oversight
Highly organized, detail-oriented, and comfortable holding staff accountable while providing supportive leadership
Committed to trauma-informed, equity-centered, and participant-driven service delivery
Clear, professional, and effective communication across diverse teams
Adaptable, solutions-oriented, and motivated by continuous improvement

Benefits

Comp & perks

401(k)
Company parties
Competitive salary
Dental insurance
Flexible schedule
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Wellness resources

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

case managementdata entrydocumentation standardsdata quality oversightservice plansassessmentsprogram implementationgrant requirementsperformance managementstaff development

Soft Skills

supervisory skillsorganizational skillsdetail-orientedsupportive leadershipeffective communicationadaptabilitysolutions-orientedcommitment to equitytrauma-informed carecontinuous improvement