Office Administrator

Changing Perceptions DC

Office Administrator handling front desk operations and participant intake for Changing Perceptions. Supporting executive leadership while ensuring an efficient office environment.

Posted 7/1/2026full-timeWashington, D.C. • District of Columbia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for visitors, participants, prospective participants, vendors, and community partners.
Answer and direct incoming phone calls, emails, text messages, and inquiries in a professional and timely manner.
Greet guests and ensure a welcoming and positive experience for all individuals entering the office.
Manage incoming and outgoing mail, packages, and deliveries.
Maintain visitor logs and support office security procedures.
Respond to inquiries regarding program eligibility, services, enrollment requirements, and community resources.
Conduct intake screenings and collect preliminary participant information.
Assist prospective participants in completing required forms, documentation, and enrollment paperwork.
Maintain accurate participant records and ensure all intake documentation is complete and organized.
Provide administrative support to the Executive Director, Chief Operating Officer, and other leadership team members.
Assist with scheduling appointments, meetings, and organizational events.
Coordinate meeting logistics, including room reservations, technology setup, and refreshments as needed.
Maintain electronic and physical filing systems to ensure accurate recordkeeping and document management.
Ensure the office remains organized, stocked, and operational by managing office supplies and inventory.
Coordinate with vendors, building management, and service providers regarding office needs and maintenance requests.
Monitor shared office calendars and assist with scheduling and logistical coordination.
Assist in maintaining office procedures and operational systems that improve efficiency and effectiveness.

Requirements

What you’ll need

2–4 years of experience in an administrative, office management, intake coordination, customer service, or executive support role.
Experience working directly with clients, participants, customers, or community members.
Exceptional customer service and interpersonal communication skills.
Comfortable engaging with individuals from diverse backgrounds and circumstances with empathy, professionalism, and respect.
Experience managing intake processes, scheduling, or participant-facing communications.
Strong organizational skills and can manage multiple priorities simultaneously.
Proficient in Microsoft Office Suite, Google Workspace, databases, and general office technology.
Maintain professionalism and confidentiality when handling sensitive participant and organizational information.
Proactive, dependable, and able to work independently with minimal supervision.
Committed to supporting a mission-driven organization serving justice-impacted individuals.

Benefits

Comp & perks

401(k)
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Wellness resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Intake ProcessesRecordkeepingDocument ManagementSchedulingOffice Management

Soft Skills

Interpersonal CommunicationEmpathyProfessionalismDependabilityProactivity