Chamberlain Group

Marketing

• Drive marketing and product promotion of assigned accounts or territories in accordance with stated company plan; develop forecasts and territory potentials
• Promote Professional Line product information to installing dealers and distributors in a prescribed territory by developing and maintaining strong relationships with all customers in an assigned territory
• Fully understand the dynamics of client businesses in order to be established as a trusted advisor to their business
• Support retail channel in assigned area as appropriate
• Facilitate quote management and order fulfillment to effectively deliver product, pricing and sales information to customers and team using insights and data
• Provide customer support to effectively deliver product information to customers and team using insights and data
• Manage all partner relationships to strengthen overall solution capabilities and drive greater value to the customer
• Execute merchandising/advertising programs
• Conduct extensive training and product presentations to small and large groups
• Conduct customer training presentations around product and selling skillset
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect CG’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Senior Field Marketing Representative

Account Executive

• Grow the business within assigned accounts or territories in accordance with stated company plan
• Develop sales forecasts and territory potentials
• Sell professional line products to installing dealers and distributors
• Develop and maintain strong relationships with all customers in an assigned territory
• Fully understand the marketplace of responsibility, including competition, new opportunities, threats to the business
• Provide feedback from customers to product teams
• Account management function as assigned after sales of new Commercial/Perimeter accounts
• Facilitate quote management and order fulfillment
• Conduct extensive training and product presentations to small and large groups
• Ensure compliance with health and safety guidelines
• Maintain professional and technical knowledge

Senior Field Sales Representative

Engineering Manager

• Responsible for the day to day management of on time, on budget and quality functional project execution for one team to ensure system reliability
• Responsible for 18 month project forecasting for one team; accountable for direct reports project time accounting
• Responsible for the functional design approach and technical feasibility for multiple projects, with input from key technical personnel from a single team
• Ensure functional process compliance
• Maintain standards based documentation across various architectural views (Conceptual, Logical and Physical) and tiers (Presentation, Business Logic and Storage)
• Responsible for meeting and monitoring key performance indicators (KPIs) for functional group
• Ensure Architectural principals and standards are clearly defined, documented, communicated and maintained across project and product lifecycles
• Manage the code branching strategy and release process, including verification steps for any mobile application and websites during the development, to QA, to production steps
• Maintain and mature multi-platform continuous integration and continuous deployment processes and tools
• Lead continuous improvement initiatives within the functional area
• Execute 1-3 year technology roadmap projects
• Responsible for annual expense and capital budget planning and tracking for their team
• Monitor and create training plans for direct reports that improves the core competencies of the functional area or business area
• Review and approve the functional deliverables, pull requests and Change Approval Board (CAB) tickets for all direct reports
• Ensure design quality through participation in design reviews for projects supported by team; serve on Change Authorization Board as an alternate as needed
• Responsible for complying with the security requirements set forth by the Information Security team and the established ISO 27001 Security Roles, Responsibilities, and Authorities Document found in the ISMS Document Library
• Builds key cross functional relationships with other functional areas in operations and development.
• Proactively collaborates with the End to End Software Architecture and back-end MyQ technical teams to maintain a best-in-class, branded and consumer facing connectivity product experience
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Software Engineering Manager, Front End

DevOps Engineer

• Manage existing as well as development of new monitoring frameworks, monitoring dashboards and monitoring data history archive in support of Service Level Agreements and Quality of Service reporting
• Define, manage, and execute operational tests and processes
• Participate, manage, lead incident response calls
• Collaborate with internal customers to discuss the operational dimensions and requirements of new releases of MyQ/Connected Products
• Support the Scrum Team with defect/task/story tickets research for pre-existing bugs or undesired system behavior
• Conduct data extractions in support of QOS investigations, RCAs, business opportunities and user communications
• Author necessary Root Cause Analysis (RCA) documents after service breaks

DevOps Engineer – Senior

Implementation Specialist

• Developing and executing project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget
• Communicating with stakeholders to identify and resolve issues throughout implementation process
• Managing all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders
• Partnering with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions
• Determining key KPIs and conducting data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics
• Overseeing implementation of myQ Enterprise and onboarding process for long term success and scalability
• Ensuring all testing scenarios have been documented and have passed testing prior to solution go-live
• Ensuring all project documentation is accurate and complete, facilitating the handover to Customer Success
• Conducting training on the new software or system to users who will be impacted by the implementation
• Conducting post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively
• Coaching and mentoring new members of the team to help get them productive as quickly as possible and reinforce CG’s values and behaviors
• Using all tools and processes available and keeping internal systems up to date to accurately reflect project statuses, progress, issues and target dates
• Complying with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protecting Chamberlain Group’s reputation by keeping information confidential.
• Maintaining professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contributing to the team effort by accomplishing related results and participating on projects as needed.

Enterprise Implementation Manager

SDET

• Own the end-to-end QA strategy across web, mobile, and API layers for one or more product lines
• Architect scalable, modular, and extensible automation frameworks with best-in-class design patterns (e.g., Page Object, Screenplay)
• Drive engineering excellence in test automation across teams; act as a subject matter expert in quality strategy
• Mentor and upskill junior/mid-level SDETs and serve as a multiplier for engineering quality practices
• Collaborate with Engineering, Product, and DevOps to establish quality gates in CI/CD and define non-functional test coverage (performance, security, reliability)
• Lead root cause analysis for production issues and drive preventive test automation
• Champion quality metrics like defect escape rate, test coverage, and mean time to detect (MTTD)
• Investigate and implement AI/ML tools to optimize test cycle time and improve flakiness detection
• Evangelize testing culture across teams and contribute to hiring, onboarding, and knowledge sharing
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

Senior SDET Quality Engineer

Outside Sales

• Grow business within assigned accounts or territories in accordance with stated company plan
• Develop sales forecasts and territory potentials
• Sell professional line products to installing dealers and distributors
• Manage all partner relationships
• Conduct customer training presentations around product and selling skillset
• Facilitate quote management and order fulfillment
• Develop and implement merchandising/advertising programs
• Represent Sales team on assigned cross-functional projects

Field Sales Manager

Customer Success Manager

Role within Chamberlain Group’s sales function focused on onboarding and post-implementation customer success for myQ Enterprise customers.
Serve as single point of contact following implementation to ensure optimal customer experience
Partner cross functionally to develop and manage Customer outcomes for long term success and scalability
Manage data gathering and documentation requirements across multiple functions and lead customers through to setup and operation
Capture direct feedback from new accounts and develop real time customer insights
Monitor and report on trends with myQ Enterprise customers for future road mapping
Support integration of customer database and maintain data integrity
Develop and deliver training for customers on usage of online systems
Contribute to team projects as needed

Sales

• Acquire new security distributors to build out Chamberlain Group's access control strategy for Community and Facility end-user segments
• Build product awareness, adoption, and sales growth in the security distribution channel through regular engagement with dealers and prospects
• Support dealer engagement initiatives with segment end users in collaboration with New Business Development and National Integrator teams
• Represent Chamberlain Group at industry trade shows, councils, and networking events
• Facilitate trainings for distributor sales/spec teams and dealers
• Support implementation of go-to-market strategies for new product deployment
• Build competitive product knowledge and train/mentor others
• Track and record distribution activities and sales opportunities in Salesforce
• Comply with health/safety guidelines and protect company confidentiality
• Maintain professional knowledge through workshops and networks
• Contribute to team effort and participate on projects as needed