Implementation Manager

Chamberlain Group

Implementation Manager ensuring project success for myQ Enterprise at Chamberlain Group. Collaborating with stakeholders and managing all phases of implementation with 7+ years experience.

Posted 6/16/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $133,783 - $228,241 per yearWebsite

About the role

Key responsibilities & impact

Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation
Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget
Communicate with stakeholders to identify and resolve issues throughout implementation process
Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders
Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions
Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics
Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability
Ensure all testing scenarios have been documented and have passed testing prior to solution go-live
Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success
Conduct training on the new software or system to users who will be impacted by the implementation
Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively
Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG’s values and behaviors
Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect Chamberlain Group’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed

Requirements

What you’ll need

Bachelor’s degree in related field
7+ years in customer facing role and/or project management role
Experience with contract negotiations
Experience leading process improvement projects
Experience working with software
High sense of urgency
Strong sense of Customer Advocacy
Proven track record of successful project implementations
Excellent communication, presentation, and interpersonal skills
Ability to work independently and with a team to meet deadlines
Ability to recognize and articulate trends and insights across the customer base
Change agent, able to drive new processes and streamline existing ones
Ability to travel up to 70% - domestically and internationally; valid drivers license

Benefits

Comp & perks

comprehensive benefits package
401k contribution
short-term incentive plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementdata gatheringKPI determinationsoftware implementationprocess improvementcontract negotiationstrainingpost-implementation auditsdocumentationcustomer advocacy

Soft Skills

communicationpresentationinterpersonal skillsteamworkindependenceurgencychange agentcoachingmentoringproblem-solving

Certifications

Bachelor’s degreevalid driver's license