Chamber

Data Analyst

• Support recurring performance reporting, including daily, weekly, and monthly packages that show leadership where our programs stand.
• Build and maintain dashboards and scorecards (in Retool and BI tools) tracking leading indicators, SLA pacing, and operational performance across payer programs.
• Pull, validate, and QA data from operational systems to ensure reporting is accurate before it reaches leadership.
• Support clinical performance reporting across medication adherence, post-discharge visit completion, care gaps, and quality measures (HEDIS, Stars), surfacing the signal for clinical partners.
• Investigate missed targets, unexpected trends, data discrepancies, and reporting issues to identify root causes and improve reporting accuracy.
• Build, maintain, and QA workflows, lists, and properties to support Care Ops reporting and program operations.
• Maintain clean, consistent, and reporting-ready data to ensure reliable reporting and dashboards.
• Support new reporting requirements and operationalize program changes as contracts and programs evolve.
• Flex to team priorities and take on new analytical and operational tasks as they emerge.

Systems Engineer

• Provision, configure, and maintain Apple (macOS/iOS) and Windows 11 endpoints using MDM solutions (Intune, NinjaOne, Apple Business or equivalent).
• Manage the full device lifecycle: imaging, enrollment, patching, retirement, and asset tracking.
• Administer Okta IdP & Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Azure AD) including user provisioning, licensing, and policy enforcement.
• Maintain identity and access controls — enforce MFA, Conditional Access policies, and least-privilege principles across all platforms.
• Own the Keeper Password Manager environment: administer vaults, shared folders, role-based permissions, and enforce enterprise password policies.
• Serve as Tier 2/3 helpdesk escalation for macOS and Windows issues; build self-service documentation to reduce repeat tickets.
• Contribute to SOC 2, HIPAA, and internal audit readiness by maintaining accurate records of access, configurations, and security controls.
• Develop and maintain IT policies, acceptable use agreements, and onboarding/offboarding checklists.
• Conduct periodic access reviews and user entitlement audits across M365, AWS, Keeper, and SaaS applications.
• Support security awareness training initiatives and phishing simulation programs.
• Monitor and triage security alerts in Datadog (logs, APM, infrastructure metrics) and Sophos Central (endpoint protection, firewall, XDR).
• Investigate and respond to endpoint threats, phishing attempts, and anomalous behavior; document incidents and escalate appropriately.
• Tune Sophos policies (web filtering, application control, device encryption, threat intelligence rules) to balance security with productivity.
• Build and maintain Datadog dashboards and monitors for infrastructure health, authentication events, and security KPIs.
• Participate in on-call rotation for critical security incidents; conduct post-incident reviews and implement remediations.
• Support vulnerability management: track CVEs, coordinate patching windows, and validate remediation closure.

IT Systems Engineer

Director

• Own Chamber's member engagement strategy: which members to prioritize, by which channel, with which message, at what cadence, segmented by program and risk tier.
• Define the engagement scope decision for each payer and set strategy deliberately.
• Build the member journey in collaboration with Clinical and Program Operations: from first outreach through activation, care plan enrollment, and ongoing touch cadence, ensuring a coherent experience rather than disconnected campaigns.
• Determine whether and when to bring on outsourced engagement vendors and own that vendor evaluation and selection process.
• Own day-to-day execution of engagement campaigns: list management, send schedules, real-time issue resolution, and vendor coordination across outreach tools and platforms.
• Build and continuously optimize campaign design: cohort targeting, message sequencing, channel mix, and A/B testing, using performance data to improve conversion over time.
• Own the member communication calendar across all active contracts, ensuring members are not over-contacted or receiving conflicting messages across simultaneous programs.
• Own DNC list management and TCPA compliance for all outreach: call cadences, consent frameworks, and compliance for AI-assisted outreach channels.
• Own the operational relationship with engagement vendors, including performance management, contract compliance, and invoice reconciliation.
• Build and manage the engagement team as volume scales.
• Partner with the Performance & Analytics function to build engagement performance reporting: campaign conversion, outreach channel effectiveness, and member response rates by cohort and risk tier.
• Design the member experience across every touchpoint: welcome communications, landing pages, and the overall first impression members have of Chamber.
• Build and operationalize Chamber's Member NPS program, including survey design, deployment, cadence, and ongoing tracking.
• Own ongoing NPS tracking and response: monitoring scores, identifying drivers, closing the loop with detractors, and reporting results to Humana.
• Build and operationalize a Provider NPS / satisfaction survey program, another Humana contractual requirement not yet in place.
• Design and build Chamber's attribution attrition prevention program, proactively identifying members at risk of losing network attribution due to lack of a recent visit with a network cardiologist, and re-engaging them before attribution is lost.
• Own ongoing execution of attribution retention outreach once built, and track attribution retention as a core performance metric.
• Partner with Network leadership on practice-level access and scheduling to support attribution retention efforts.

Director, Member Engagement

Operations

• Own the day-to-day management of Chamber's care team.
• Direct the day-to-day work of Chamber's care team, including task assignment and performance management.
• Build and maintain the daily operating rhythm for the team.
• Monitor team and member-level performance against contractual SLA requirements and productivity targets.
• Partner with Program Operations to deploy new care programs with the care team.

Manager, Care Management Operations

Accountant

• Month-end close — lead a clean, timely, well-documented close cycle.
• Financial reporting — produce monthly internal financial statements and the supporting analytics that feed our board package.
• Audit — own audit prep and serve as Chamber’s primary point of contact for external auditors during our first full audit.
• Accounts payable — design, document, and operate the end-to-end AP process: vendor onboarding, bill review, payments, and expense management.
• Balance sheet reconciliations — own recurring reconciliations across cash, prepaids, fixed assets, accruals, and intercompany.
• Accounting policies and controls — build the policy library (revenue recognition, capitalization, lease, etc.) and design a stage-appropriate internal control environment.
• Cross-functional partnership — work alongside Operations, People, and Clinical leadership on the accounting implications of new contracts, programs, and hires.

Senior Accountant

Artificial Intelligence

• Execute and maintain Chamber’s enterprise AI roadmap
• Develop the analytical framework for AI’s impact
• Collaborate to bring AI tools to life
• Define how Chamber deploys AI responsibly
• Support Chamber’s broader strategic agenda
• Help shape how Chamber communicates its strategy

Data Analyst

IT Systems Engineer

Director, Member Engagement

Manager, Care Management Operations

Senior Accountant

Director of AI Enablement