Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems
Be our on site support for our newly created NYC office by maintaining our network, A/V, and supporting/troubleshooting our IT assets
Work with vendors to order, manage, and ship hardware worldwide.
Manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware collaborating closely with Chainguard’s HR/Recruiting team.
Receives requests through the IT ticketing system, via email, or Slack for assistance on computer related problems including hardware, software, peripheral, and related equipment; determines severity of problems; troubleshoots, resolves or escalates to appropriate technical staff as appropriate
Provides on-call support (some holidays)

Requirements

Experience in IT Support, ideally at a remote or startup environment
Experience with MacOS and Linux
Experience with mobile device management (MDM)
A strong understanding of IT Security best practices and a desire to improve them
Excellent written and verbal communication skills with both technical and non-technical audiences
Some travel required
Ability to be in our NYC office 50% of the work week
Proactively self-motivated and self-starter
Strong ability to cycle between working independently and in a team environment
Motivated and eager to participate in growing and changing environments (often wearing “many hats”)
An eagerness to grow and build a company that’s solving an important problem.

Benefits

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT SupportMacOSLinuxmobile device managementIT Security best practicestroubleshootinghardware managementsoftware supportnetwork maintenanceA/V support

Soft Skills

excellent customer servicewritten communicationverbal communicationself-motivatedteam collaborationindependent workadaptabilityproblem-solvingproactive attitudeeagerness to learn