Customer Success Manager

• Build and scale Customer Success function for measurable customer outcomes.
• Define and execute Customer Success strategy with coverage models and playbooks.
• Lead a team of Customer Success Managers; set KPIs and development paths.
• Implement customer health scoring and risk management frameworks.
• Drive renewal forecasting for customer satisfaction and retention.
• Lead executive engagements for strategic accounts and advocate for customers.

Head of Customer Success

Head of Customer Success

Customer Success Programs and Operations Manager

Client Success Associate – Spanish Speaker

Customer Success Consultant

Customer Success Manager – Maritime