Customer Success Manager
CFC
Cyber Security
Head of Customer Success
CFC
full-time
Posted on:
Location Type: Hybrid
Location: n/a • Texas • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
Cyber Security
About the role
- Build and scale Customer Success function for measurable customer outcomes.
- Define and execute Customer Success strategy with coverage models and playbooks.
- Lead a team of Customer Success Managers; set KPIs and development paths.
- Implement customer health scoring and risk management frameworks.
- Drive renewal forecasting for customer satisfaction and retention.
- Lead executive engagements for strategic accounts and advocate for customers.
Requirements
- Proven leadership experience scaling Customer Success or Account Management in cybersecurity, SaaS, or IT services.
- Strong record of delivering retention and Net Revenue Retention growth.
- Executive presence with ability to build trusted relationships at C-level.
- Data-driven operator; comfortable with CRM and reporting systems.
- Background in cybersecurity services or insurance/broker ecosystems preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success strategycustomer health scoringrisk management frameworksrenewal forecastingKPI settingdevelopment paths
Soft skills
leadershipexecutive presencerelationship buildingdata-driven decision making