Head of Customer Success
CFC
Cyber Security
Customer Success Manager
CFC
full-time
Posted on:
Location Type: Hybrid
Location: n/a • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Own the customer relationship, ensuring SMB and mid-market customers realize value, renew successfully, and expand their services with Solis.
- Lead strategic conversations, develop tailored success plans, and ensure our solutions align with each customer's goals and desired outcomes.
- Take ownership of executive business reviews (QBRs/EBRs), showcasing ROI and future roadmap alignment, while proactively managing renewals to minimise risk and maximise retention.
- Identify and advance expansion initiatives, contributing directly to revenue growth.
Requirements
- A background in cybersecurity, SaaS or MSSP
- A demonstrated success in renewal execution and expansion motions
- Strong communication skills being able to build long lasting relationships.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cybersecuritySaaSMSSPrenewal executionexpansion motions
Soft skills
communication skillsrelationship building