Customer Success Manager
CFC
Cyber Security
Senior Customer Success Manager
CFC
full-time
Posted on:
Location Type: Hybrid
Location: n/a • Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Cyber Security
About the role
- Act as a technical advisor for strategic customers
- Ensure customers achieve value from cybersecurity services
- Oversee onboarding and service adoption
- Monitor customer environments and identify risks
- Lead quarterly business reviews and technical reviews
- Own renewal cycles and develop account expansion opportunities
- Act as escalation point for technical issues
Requirements
- Experience in Customer Success, Technical Account Management, or Solutions Engineering
- Background in cybersecurity, SaaS, or managed IT services
- Ability to connect technical conversations with strategic business outcomes
- Consultative approach to client engagement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
consultative approachcustomer engagementtechnical advisorrisk identificationaccount expansionservice adoptionbusiness reviewsescalation management