Customer Success Manager

• Build and scale Customer Success function to drive retention, expansion, and advocacy.
• Set the operating model, hire and develop the team.
• Serve as executive sponsor for strategic accounts.
• Ensure customers realize long-term value from cybersecurity services.
• Define and execute Customer Success strategy including coverage models and playbooks.
• Build and lead a team of Customer Success Managers, set clear KPIs and career paths.
• Implement customer health scoring and risk management frameworks.
• Lead executive-level engagements including QBRs and EBRs for strategic accounts.
• Own the renewal process and identify expansion opportunities.

Head of Customer Success

Customer Success Programs and Operations Manager

Client Success Associate – Spanish Speaker

Customer Success Consultant

Customer Success Manager – Maritime

Director, Customer Success Center