Senior Customer Success Manager
CFC
Cyber Security
Head of Customer Success
CFC
full-time
Posted on:
Location Type: Hybrid
Location: n/a • Texas • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
Cyber Security
About the role
- Build and scale Customer Success function to drive retention, expansion, and advocacy.
- Set the operating model, hire and develop the team.
- Serve as executive sponsor for strategic accounts.
- Ensure customers realize long-term value from cybersecurity services.
- Define and execute Customer Success strategy including coverage models and playbooks.
- Build and lead a team of Customer Success Managers, set clear KPIs and career paths.
- Implement customer health scoring and risk management frameworks.
- Lead executive-level engagements including QBRs and EBRs for strategic accounts.
- Own the renewal process and identify expansion opportunities.
Requirements
- Proven leadership experience scaling Customer Success or Account Management in cybersecurity, SaaS, or IT services.
- Strong record of delivering retention and Net Revenue Retention growth.
- Executive presence with ability to build trusted relationships at C-level.
- Data-driven operator; comfortable with CRM and reporting systems.
- Background in cybersecurity services or insurance/broker ecosystems preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success strategycustomer health scoringrisk management frameworksretention growthNet Revenue Retention growth
Soft skills
leadershipexecutive presencerelationship buildingdata-driven decision making