CETERA

Compliance

• Review retail communications against applicable laws and regulations.
• Interpret the impact of laws on new and existing retail communications.
• Communicate regulatory changes and important issues to affected business units, field personnel, and customers.
• Track retail communications using applicable methods and tools in accordance with industry and company record-retention requirements.
• Assist in researching, drafting, and/or reviewing insurance and securities products and advertising materials.
• Correspond with regulatory bodies, including the NAIC, state departments of insurance, SEC, and FINRA, for advertising-regulation clarification.
• Assist in researching and responding to comments and inquiries from state insurance departments or FINRA.
• Assist in researching and responding to customer and producer inquiries about compliance issues.
• Manage the subject matter expert review process to ensure materials are reviewed by all applicable individuals and units.
• Promote consistency of reviews across the organization.
• Assist in maintaining internal compliance materials, including manuals, reference materials, reports, and website content.
• Perform other duties as assigned.

Compliance Analyst – Advertising Review

General

• Perform principal review and supervision of securities and direct business transactions across a complex book of business
• Directly oversee assigned Financial Representatives by reviewing and approving new accounts, trading activity, correspondence, and ongoing account activity
• Act as a subject matter expert and escalation point for supervision, compliance matters, firm policies, and regulatory interpretation
• Provide guidance, coaching, and education to Financial Representatives and their staff regarding supervision standards, suitability, and firm expectations
• Identify, assess, and address potential sales practice issues and regulatory concerns through detailed account and activity reviews
• Partner with Compliance, Legal, Risk, Operations, Supervision leadership, and Home Office teams to address issues and implement solutions
• Discuss supervisory concerns or potential violations directly with representatives and recommend corrective actions as appropriate
• Support training initiatives, supervision presentations, and recruiting discovery days as needed
• Assist Supervision leadership with process improvements, mentoring junior staff, and departmental initiatives
• Promote a strong culture of compliance, accountability, and risk awareness across the field

Senior Supervision Specialist

Enrollment Specialist

• Develop, lead, and deliver employee enrollment and education meetings for retirement plan clients and employees
• Set and drive education programs for 401(k), 403(b), and DB cash balance plans
• Build and maintain relationships with plan sponsors and financial professionals
• Serve as liaison between recordkeepers, third-party administrators, financial professionals, and the home office
• Plan and conduct enrollment and education meetings on-site and virtually
• Prepare education programs and collateral
• Drive plan participation and contributions through participant education solutions
• Stay current with retirement plan rules and regulations
• Differentiate Cetera’s retirement plan solutions to drive client retention
• Assist the sales team with new business opportunities
• Cross-sell Cetera solutions and services

Retirement Plan Enrollment Specialist

• Work alongside Wealth Managers during the transition and conversion from prospect to client
• Develop and maintain ongoing client relationships
• Serve as a client point of contact, addressing inquiries, coordinating requests, and guiding clients through services
• Liaise between clients, Wealth Managers, and internal and external support teams
• Manage new-client onboarding, including documentation collection, CRM data entry, and account openings
• Prepare and organize materials for client signings and notarizations
• Review executed client documents for accuracy and completeness
• Ensure CRM and custodial account data meet client plan goals
• Manage daily client requests, account updates, transactions, and rollovers
• Manage and review client data storage, documentation, and transactions according to internal compliance policies
• Assist with training new Client Service hires
• Monitor process improvements to elevate client experience and departmental efficiency
• Develop and train employees on existing and new Client Services technology

Client Relationship Management Specialist

Financial Planning and Analysis

• Executing book of business transaction to advisor rep code.
• Developing and maintaining deep product knowledge on a large scale.
• Attend Product Partner events
• Main contact for phone queue clients, ensuring a heightened level of customer service.
• Maintaining superior and courteous service to promote Cetera and expand customer relationships.
• Prepare and complete paperwork as needed.
• Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail, following Cetera standards in a timely manner.
• Set appointments for client reviews based on criteria set by the FA.
• Collecting and analyzing information regarding the customer risk tolerance, long- and short-term goals, income, assets, investments, and debts; determining which products best meet the customer needs and circumstances.
• Advising the customer regarding the advantages, risks, and disadvantages of different investment opportunities
• Contact various product partners to obtain specific information regarding investments, annuity contracts and advisory accounts.
• Act as a liaison between TRPG and clients, following FINRA guidelines.
• Enter trades for client following preset best practices.
• Prepare client illustrations, managed portfolios, reports, etc. for presentations, and appointments.
• Understanding and complying with all aspects of Cetera policies and practices, including laws and regulations governing the duties and responsibilities of product sales
• Maintaining all necessary licenses and registrations as required
• Successfully completing all mandatory training in a timely manner
• Exceeding customer expectations in terms of accuracy, efficiency, courtesy, and professionalism

Financial Professional

Advisor

• Source and acquire new clients to build business
• Use CPP generated leads, referral leads, and outbound calling leads to educate and convert into clients through the Wealth Accelerator Process
• Follow up with prospective clients, maximize relationships, create referrals and referral partnership
• Work with prospective clients and current clients to understand their goals, concerns and current financial information. Analyze information to create a long-range financial plan
• Develop and maintain a base of clients who value your input and guidance
• Work with clients to keep their financial plans current and aligned with their goals
• Maximize relationships, create referrals and keep SalesForce updated
• Research industry guidelines. Stay up to date with current events and market trends
• Comply with current policies and procedures for financial, investment, tax and insurance industry

Compliance Analyst – Advertising Review

Senior Supervision Specialist

Retirement Plan Enrollment Specialist

Client Relationship Management Specialist

Financial Professional

Senior Wealth Advisor