Ceribell │ Point-of-Care EEG

Solutions Engineer

Ceribell │ Point-of-Care EEG

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $84,000 - $120,000 per year

Job Level

JuniorMid-Level

Tech Stack

Firewalls

About the role

  • Serve as a primary technical point of contact for internal teams and customers, creating solutions to overcome technical, procedural, and operational challenges.
  • Lead discussions on workflow integration, especially concerning EMR orders and system integrations necessary for embedding Ceribell products into client operations.
  • Collaborate with hospital teams on vendor intake processes including completing new vendor forms, conducting security reviews, risk assessments, and ensuring smooth testing and implementation.
  • Proactively troubleshoot and resolve customer issues, aiming for long-term solutions that enhance customer satisfaction and operational efficiency.
  • Operate independently with minimal oversight, adapting quickly to the dynamic needs of a fast-paced startup environment.
  • Maintain technical skills and knowledge, keeping up with current technical trends, and being able to create Proof-of-Concept when needed.
  • Participate in a 24/7 on-call rotation, providing critical support and rapid responses to emergent customer needs.

Requirements

  • Bachelor’s Degree in a related field or equivalent practical experience.
  • Minimum of 2 years of relevant work experience in Solutions Engineering, with a strong background in deploying complex technology solutions in hospital or enterprise environments.
  • Comprehensive understanding of networks, firewalls, security configurations, and IT infrastructure components including the ability to articulate and have a solid understanding of “how the internet works.”
  • Positive and professional and ready to be thrown into situations with customers or cross-functional teams to assess, develop, and prioritize solutions.
  • Familiarity with regulatory frameworks such as HIPAA, FDA, SOC2, HITRUST, FedRAMP, or similar.
  • Flexibility to work outside regular business hours, including evenings and weekends, as required by the on-call schedule.
  • Willingness to travel to customer locations within the US, with travel requirements up to 10%