Client Solutions Manager
Vidsy
Solutions Engineer
Ceribell │ Point-of-Care EEG
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $84,000 - $120,000 per year
Job Level
JuniorMid-Level
Tech Stack
Firewalls
About the role
- Serve as a primary technical point of contact for internal teams and customers, creating solutions to overcome technical, procedural, and operational challenges.
- Lead discussions on workflow integration, especially concerning EMR orders and system integrations necessary for embedding Ceribell products into client operations.
- Collaborate with hospital teams on vendor intake processes including completing new vendor forms, conducting security reviews, risk assessments, and ensuring smooth testing and implementation.
- Proactively troubleshoot and resolve customer issues, aiming for long-term solutions that enhance customer satisfaction and operational efficiency.
- Operate independently with minimal oversight, adapting quickly to the dynamic needs of a fast-paced startup environment.
- Maintain technical skills and knowledge, keeping up with current technical trends, and being able to create Proof-of-Concept when needed.
- Participate in a 24/7 on-call rotation, providing critical support and rapid responses to emergent customer needs.
Requirements
- Bachelor’s Degree in a related field or equivalent practical experience.
- Minimum of 2 years of relevant work experience in Solutions Engineering, with a strong background in deploying complex technology solutions in hospital or enterprise environments.
- Comprehensive understanding of networks, firewalls, security configurations, and IT infrastructure components including the ability to articulate and have a solid understanding of “how the internet works.”
- Positive and professional and ready to be thrown into situations with customers or cross-functional teams to assess, develop, and prioritize solutions.
- Familiarity with regulatory frameworks such as HIPAA, FDA, SOC2, HITRUST, FedRAMP, or similar.
- Flexibility to work outside regular business hours, including evenings and weekends, as required by the on-call schedule.
- Willingness to travel to customer locations within the US, with travel requirements up to 10%
