Ceribell │ Point-of-Care EEG

Manager

• Own and manage standard deal reviews, order management processes and booking requirements.
• Develop and manage deal desk and order processing teams and functional support.
• Act as a central point of contact for sales, finance, contracts, and other internal departments to review requests and facilitate the deal process.
• Review deal requests and provide Sales with deal structure and pricing guidance to optimize profitability, meet strategic corporate goals, and accelerate deal closure.
• Review and analyze non-standard proposals, identifying risk, opportunity and appropriate exception and escalation review path.
• Provide deal support, suggestions and ongoing training for the account acquisition teams, related to deal and booking requirements and best practices.
• Establish and maintain SOPs, reference guides, and training; ensure compliance with booking and order policies, revenue recognition readiness, and internal controls.
• Support on-time and accurate sales order and invoicing process.
• Continuously identify areas for process and efficiency improvement.

Manager, Deal Desk

Solutions Engineer

• Serve as a primary technical point of contact for internal teams and customers, creating solutions to overcome technical, procedural, and operational challenges.
• Lead discussions on workflow integration, especially concerning EMR orders and system integrations necessary for embedding Ceribell products into client operations.
• Collaborate with hospital teams on vendor intake processes including completing new vendor forms, conducting security reviews, risk assessments, and ensuring smooth testing and implementation.
• Proactively troubleshoot and resolve customer issues, aiming for long-term solutions that enhance customer satisfaction and operational efficiency.
• Operate independently with minimal oversight, adapting quickly to the dynamic needs of a fast-paced startup environment.
• Maintain technical skills and knowledge, keeping up with current technical trends, and being able to create Proof-of-Concept when needed.
• Participate in a 24/7 on-call rotation, providing critical support and rapid responses to emergent customer needs.