Ceribell │ Point-of-Care EEG

Solutions Engineer

• Serve as a primary technical point of contact for internal teams and customers, creating solutions to overcome technical, procedural, and operational challenges.
• Lead discussions on workflow integration, especially concerning EMR orders and system integrations necessary for embedding Ceribell products into client operations.
• Collaborate with hospital teams on vendor intake processes including completing new vendor forms, conducting security reviews, risk assessments, and ensuring smooth testing and implementation.
• Proactively troubleshoot and resolve customer issues, aiming for long-term solutions that enhance customer satisfaction and operational efficiency.
• Operate independently with minimal oversight, adapting quickly to the dynamic needs of a fast-paced startup environment.
• Maintain technical skills and knowledge, keeping up with current technical trends, and being able to create Proof-of-Concept when needed.
• Participate in a 24/7 on-call rotation, providing critical support and rapid responses to emergent customer needs.