Centorrino Technologies

Analyst

• Provide first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems
• Act as the first point of contact for all IT-related issues, incidents, and service requests
• Provide support via phone, email, chat, or in-person
• Troubleshoot and diagnose hardware, software, and network issues
• Escalate unresolved issues to appropriate teams or vendors
• Maintain accurate documentation of service requests, incidents, and resolutions
• Participate in training programs and maintain technical knowledge
• Work shifts between the hours of 7am and 7pm to provide customer support when needed

Service Desk Analyst

• Supporting the Service Desk Manager and Service Desk team in day to day tasks.
• Provide technical support to internal users via phone, email, or other communication channels.
• Collaborating with your peers who reside in technical and client-facing teams to achieve successful outcomes for the customer.
• Troubleshoot hardware and software issues and provide timely resolutions.
• Ensure incidents are prioritised and resolved within agreed service levels.
• Serving as an escalation and contact point for our customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner.
• Building and maintaining relationships with our customers, predominantly remotely, through various engagements.
• Communicate effectively with users to understand and resolve their technical issues.
• Follow up with users to ensure their issues are resolved and provide updates on progress.
• Reviewing, assessing and presenting monthly service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.

Business Development Rep

• Foster new business opportunities and expand the customer base.
• Collaborate closely with sales, technical, and delivery teams to devise and implement effective sales strategies.
• Develop and execute sales strategies to achieve revenue targets and increase market share.
• Identify new business opportunities and build strategic relationships with key stakeholders.
• Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction.
• Manage the entire sales cycle, from lead generation to contract negotiation and closure.
• Stay updated with industry trends and market conditions to identify emerging opportunities.

Service Desk Analyst

Service Desk Analyst

Business Development Manager