Center for Health Care Strategies

Counselor

• Responsible for providing current and accurate information regarding genetic testing, informed consent, results interpretation, and recommendations.
• May participate fully in the clinical genetics evaluation and documentation of physical exam under the supervision of the clinical geneticist in outpatient and inpatient settings.
• Provides clinical care to patients especially with regard to obtaining complete histories, reviewing past medical records, preparing cases, family history assessment, and coordination of diagnostic testing and follow up for individuals referred for genetic indications within Behavior Health.
• Provides appropriate risk assessment, genetic counseling, and resource identification based on family history and genetic testing/evaluation and coordinates necessary evaluations, diagnostic tests, and referrals to other specialists.
• Follow up with patients as necessary regarding the disclosure and clear explanation of test results, recommendations, and psychosocial support in person, by phone, or via electronic communication.
• Communicate with appropriate medical staff for purposes of consultation, referral, and coordination of patient care.
• Assure complete and accurate documentation related to genetic information and genetic counseling in the medical record.
• Maintain up to date knowledge regarding clinical genetics by attending educational and scientific conferences and participation in continuing education regularly.
• May participate in teaching and supervision of genetic counseling master program students.

Genetics Counselor

Analyst

• Provide continuous performance improvement support to PFS by functioning as an analyst, facilitator, trainer, auditor, consultant and/or project manager as required.
• Assists in the development and refinement of training programs and materials, including standard work.
• Serve as an educational resource, facilitate operational courses, publish newsletters and maintain training records for all courses and e-learnings conducted.
• Schedule and coordinate classes and workshops, including those owned by other members in the organization.
• Generate weekly and monthly reports for accuracy, score cards and/or auditing.
• Perform audits and analyze trends for work focus training, gaps, or compliance of processes.
• Provide constructive feedback to frontline associates to improve performance.
• Conduct site visits to monitor adherence to standards and provide on-going support, including training.
• Develop, contribute, and update policies and procedures.
• Participate in committees or enterprise-wide task forces related to the Revenue Cycle.
• Use knowledge of waste elimination tools and techniques to identify operational opportunities and educate, for example researching, correcting, and analyzing coverage errors.
• Provide timely and pertinent information to associates about regulatory requirements.
• Serve as a resource to frontline associates by providing additional support via the department’s centralized inbox.

Performance Analyst – Educator

Clinical Research

• Interact independently with the NASOC in interactions with clinical investigators and other scientists
• Perform power and sample size calculations, generate randomization lists and write statistical methodology section
• Perform complex data manipulation and assist investigators in setting up data for analyses
• Carry out statistical analyses and present results to investigators
• Assist in maintenance of statistical software and systems used by the NASOC
• Write scripts, programs, and SQL queries to assist in data processing
• Author statistical section of research proposals and manuscripts

Biostatistician – Research

Customer Support

• Answer incoming calls from guarantors and insurance companies in a high pressure call center
• Research and resolve issues for guarantors, insurance companies and our internal customers.
• Perform necessary account maintenance functions, verify demographics, update guarantor information and fulfill the customer or insurance companies requests.
• Verify and process insurance coverage information, perform insurance adjustments and/or change the insurance filing order as needed.
• Review and analyze balances (credit or debit) to determine if the guarantor or insurance owes additional money or if a refund is due.
• Establish payment plans, set-up recurring payments and transfer guarantor funds as needed to clear any outstanding guarantor balances. Troubleshoot issues with the online payment portal for guarantors.
• If resolution is not possible by the Customer Service Representative, the issue will be escalated as appropriate.
• Perform annual required system upgrade and computer based training

Customer Services Representative

Operations

• Serve as a primary point of coordination for executive engagement requests, supporting structured intake, prioritization, and documentation.
• Track engagement requests, timelines, approvals, deliverables, and follow-up actions to ensure commitments are met and expectations are clear.
• Support scheduling coordination in partnership with executive scheduling resources, while maintaining awareness of competing priorities and sensitivities.
• Ensure alignment between engagement purpose, audience, logistics, and desired outcomes.
• Develop comprehensive, concise, and well-organized executive briefing documents to support leadership success before meetings, events, and speaking engagements.
• Gather and synthesize information from multiple sources—including internal partners, subject-matter experts, and background materials—into clear, actionable briefings.
• Ensure briefing materials reflect appropriate context, key objectives, relevant background, stakeholder profiles, talking points, and logistical details.
• Maintain high standards for accuracy, clarity, tone, and confidentiality in all materials.
• Maintain systems and tools to track engagement activity, requests, and outcomes over time.
• Support timely follow-up after engagements, including documentation of outcomes, next steps, and relationship considerations.
• Identify opportunities to improve processes, templates, and workflows that support executive engagement operations.
• Work collaboratively with colleagues across the Office of the President, Marketing/Communications, Institutional Advancement, Strategy, and other partners.
• Represent the Office of the President with professionalism, discretion, and a service-oriented mindset.
• Exercise sound judgment when handling sensitive information, confidential materials, and executive communications.

Genetics Counselor

Performance Analyst – Educator

Biostatistician – Research

Customer Services Representative

Executive Engagement Operations Specialist