Customer Services Representative

Center for Health Care Strategies

Customer Service Representative addressing insurance company inquiries in a high-pressure call center. Ensuring excellent service and resolving customers' issues efficiently.

Posted 5/18/2026full-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming calls from guarantors and insurance companies in a high pressure call center
Research and resolve issues for guarantors, insurance companies and our internal customers.
Perform necessary account maintenance functions, verify demographics, update guarantor information and fulfill the customer or insurance companies requests.
Verify and process insurance coverage information, perform insurance adjustments and/or change the insurance filing order as needed.
Review and analyze balances (credit or debit) to determine if the guarantor or insurance owes additional money or if a refund is due.
Establish payment plans, set-up recurring payments and transfer guarantor funds as needed to clear any outstanding guarantor balances. Troubleshoot issues with the online payment portal for guarantors.
If resolution is not possible by the Customer Service Representative, the issue will be escalated as appropriate.
Perform annual required system upgrade and computer based training

Requirements

What you’ll need

High School Diploma
1-3 years experience

Benefits

Comp & perks

Excellent customer service at all times
Thorough knowledge of insurance payors (Commercial, Government, HMO/PPO and Indemnity) preferred

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceproblem solvingcommunicationresearchissue resolutionaccount maintenancepayment processingtroubleshootingescalation management

Certifications

High School Diploma