Center for Health Care Strategies

Manager

• Provides supervision, oversight, training and mentorship of the research agreements personnel.
• Ensure contract drafting in accordance with Nemours’ Contract Development and Approval policy.
• Serve as the lead and subject matter expert in utilizing the Huron Research Suite Agreements module.
• Knowledge of the necessary operational requirements needed for the efficient and effective development, review, and execution of sponsored contracts and related agreements, including systems and personnel requirements.
• Participate in Research system and process improvement projects, including an effective contract approval process for Research Associates.
• Collaborate with Research leadership, SPA, Research Finance, Office of Human Subjects Protection, Compliance Department, Legal Department, Research Administration, and Office of Technology Transfer.
• Promotes review and improvement of the administrative procedures governing research contracts to ensure the highest quality service is provided to all principal investigators.
• Coordinate the training, coaching, and mentoring of Research Agreements staff to ensure professional growth and development.

Manager, Research Agreements

Human Resources

• Advise leaders on strategic and tactical HR matters, aligning people strategies with business needs.
• Promote associate engagement and foster an environment where teams can excel.
• Lead initiatives in employee development, performance management, succession planning, compensation, and change management.
• Apply strong HR mastery — including policy interpretation, case law knowledge, and regulatory compliance — to ensure fair, consistent practices.
• Conduct employee relations investigations and recommend appropriate actions.
• Partner with Talent Development to deliver coaching, team-development workshops, and skill-building programs.
• Identify opportunities to strengthen workforce capability and remove barriers to high performance.

HR Business Partner

Director

• Leads Nemours' system-wide implementation of global budget towards successful financial sustainability and quality metrics.
• Overseeing the execution, governance, and scaling of Nemours first global budget Medicaid Revenue models.
• Provides strategic oversight of financial sustainability initiatives.
• Engages with state Medicaid agencies, commercial payers, ensuring enterprise-wide risk management.
• Operates at the intersection of finance, actuarial modeling, population health, and clinical operations.

Director, Global Budget Program – Population Health Management

• Plans, implements, organizes and directs a comprehensive, enterprise-wide credentialing verification program.
• Establishes, influences and implements policies, procedures and systems to accomplish the credentials verification and enrollment process.
• Directs all aspects of a credentialing verification system.
• Researches, selects controls and maintains credentialing software.
• Leads a comprehensive and technologically driven verification process to ensure continuity, accuracy, completeness and timeliness.
• Protects the integrity and security of the database.
• Provides guidance on accreditation, regulatory issues, national standards and best practices.
• Plans and manages the operations of CVO.
• Hires, trains, evaluates and develops staff.
• Establishes and monitors shares departmental metrics and key performance indicators.
• Establishes reliable methods, checklists and other work products to ensure consistency in performance and compliance with regulatory and accrediting agencies.
• Creates and monitors a departmental budget.
• Promotes ongoing education.
• Promotes and directs the use of process improvement tools and thinking to create greater value.
• Collaborates with key stakeholders on managing an ongoing reporting process that is accurate and timely.
• Focuses on creating and aligning goals in support of the organization's Mission.
• Serves as liaison between CVO, Medical Staff Services, practice leaders and other customers.
• Manages requests for customized reports and other information.
• Provides guidance on accreditation, regulatory issues, national standards and best practices.
• Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's.

Director, Credentials Verification Office – CVO

Supply Chain

• Coordinate the end-to-end movement of goods, including inbound and outbound shipments, to support business needs and customer requirements.
• Utilize the Demand Flow system to track and manage inventory of supplies and oversee timely distribution to internal customer requests.
• Assess and coordinate space preparation for incoming inventory.
• Monitor Demand Flow dashboard activity to identify and correct Hot/Stale items. Accountable for operational metrics and required to provide details when needed.
• Communicate with end users regarding product discontinuations/backorders/stock outs and provide follow up regarding issues.
• Communicate with vendors regarding products, resolving supply issues.
• Liaise with suppliers, carriers, warehouses, and internal teams to optimize delivery schedules and reduce transportation costs.
• Resolve shipment exceptions, delays, and discrepancies to ensure continuity in supply chain operations.
• Maintain the Demand Flow system, ensuring it meets the needs of end users.
• Follow standard work processes and procedures defined in the Demand Flow technology and ensure that team associates are properly trained.
• Responsible for scheduling of supply chain associates to provide 24/7 coverage for all Demand Flow operations.
• Serve as co-owner for item master data, ensuring completeness, accuracy, and compliance with company standards.
• Establish, update, and maintain item records in ERP and other inventory management systems, including SKUs, descriptions, classifications, pricing, and supplier details.
• Work closely with procurement and Strategic Sourcing teams to handle new item introductions, changes, and discontinuations.
• Audit, cleanse, and enrich item file data for consistency, eliminating duplicates and outdated information.
• Support data migration and integration projects related to item files and logistics modules.
• Additional site duties include: collect, sort, distribute incoming mail, meter outgoing mail, handle all third-party carrier deliveries.

Data Logistics Coordinator

Program Manager

• Reporting to the Director of Enterprise Public Relations, the Public Relations Manager helps to lead strategic communications across Delaware Valley.
• Employ a keen sense of what ‘makes’ a great story that can influence and educate key audiences.
• Experience and track record in promoting healthcare innovation.

Public Relations Program Manager

Analyst

• Identify, research, and resolve technical problems.
• Answer and handle calls in Service Desk Queue.
• Monitor and manage phone, email queue, voicemail and other means of customer entry to the Service Desk.
• Document, track, and monitor the problem to ensure a timely resolution.
• Provide daily Tier 1 support to end users on a variety of issues.
• Cover off hours support (weekends, evenings, overnights and Holidays) and ensure phone coverage at all times.
• Work directly with Wilmington, Delaware counterparts in coordinating after hours desk side support.
• Share responsibility to monitor various computer systems in the data center.
• Analyze production jobs, backup processes, system monitors and server availability.
• Follow critical incident procedures for system outages including sending outage notifications.
• Maintain user and departmental confidentiality at all times.

Service Desk Shift Analyst

• Work accounts until all charges are paid or denied by the insurance carrier.
• Understand and apply principles of reimbursement to all aspects of the revenue cycle.
• Account for high dollar balances and keep abreast of insurance trends.
• Pursue payment from payors related to both denials and underpayment.
• Accurately enter patient demographics into Epic system.
• Apply problem solving skills to resolve discrepancies while maintaining a professional demeanor.
• Work jointly with all departments along the revenue cycle to resolve issues.
• Keep abreast of all insurance and system changes.
• Apply balance adjustments as appropriate and accurately bill the guarantor for patient responsibility if applicable.

Senior Medical Reimbursement Analyst

• Act as the primary liaison between BRIC and research investigators, managing program and project timelines, milestones, scope, and deliverables.
• Facilitate project initiation activities (e.g., kickoff meetings), define objectives and responsibilities, and align expectations across teams.
• Monitor progress using tools such as iLab, REDCap, Microsoft Project, or other platforms suited to task tracking and program management.
• Track programmatic metrics, generate reports for internal and external stakeholders, and escalate concerns to leadership when appropriate.
• Assist with grant proposals, progress reports, and compliance deliverables by gathering program summaries, timelines, and outcomes.
• Represent Nemours in national networks such as PEDSnet, attending governance and project meetings, coordinating institutional input and votes with PI teams and IOs.
• Serve as a designated PEDSnet reviewer for protocols submitted via the PCORnet Front Door, as assigned.
• Coordinate the execution and tracking of data use agreements (DUAs), business associate agreements (BAAs), and other collaborative research contracts.
• Support implementation and oversight of privacy-preserving record linkage tools (e.g., Datavant) for multi-site studies.
• Manage all IRB submissions, renewals, and amendments related to BRIC-led or BRIC-supported protocols.
• Ensure ongoing compliance for BRIC’s engagement in PEDSnet, N3C, RECOVER, the proposed DAC, and other major initiatives.
• Maintain updated biosketches, CVs, and "Other Support" documents for BRIC-affiliated faculty and staff, ensuring accuracy for grant submission and compliance.
• Oversee content development and regular updates for BRIC’s website ensuring institutional alignment and effective outreach.
• Promote the Pediatric Data Analytics League (PEDAL) workgroup and connect investigators to resources like PEDSnet and Epic Cosmos.
• Lead onboarding and orientation efforts for investigators and junior staff engaging with BRIC, offering guidance on processes and project readiness.
• Contribute to continuous improvement efforts by documenting lessons learned and identifying opportunities to streamline workflows.

Research Program Manager

Financial Planning and Analysis

• Develop and monitor operational and capital budgets, including revenue, expenses, and operating margins.
• Prepare monthly/quarterly variance reports.
• Develop and maintain business processes related to revenue and expenses.
• Maintain departmental compliance with organizational policies and procedures relating to expense reimbursements.
• Prepare cost analyses for specific programs.
• Develop and maintain productivity measurements for assigned departments.
• Meet with division leadership and providers to review productivity and budgets.
• Serve as an educator and resource to department members.

Financial Analyst II

• Lead the efforts to implement Epic Genomics for the Nemours enterprise and other lab application strategies as needed for the Nemours enterprise.
• Create and lead the Genomics Implementation.
• Support Nemours’ medical and research laboratory operations by ensuring the efficient and accurate use of software applications, technology, and electronic medical records.
• Engage with end users, helping them navigate and optimize informatics tools while identifying opportunities for process improvement.
• Responsible for building, testing, and validating new system functionality, performing workflow and data analysis, and configuring applications to meet operational needs while upholding enterprise standards.
• Collaborate with senior management to plan, implement, and evaluate system effectiveness.
• Coordinate updates and enhancements, and facilitate hardware installations across IT, patient care, and business teams.
• Provide on-call and first-line support, conducting workflow assessments, and supporting application implementation and upgrades.
• Apply project management and change management methodologies.

Laboratory Informatics – Technology Analyst

Software Engineer

• Serve as a technical lead and subject matter expert in the area of business intelligence solutions (report/dashboard) development to successfully facilitate the delivery of these items in support of clinical and business objectives. • Engage with application analysts, business analysts, and report/dashboard end users to assess needs, gather and define requirements, and document solution specifications. Works with teams and business stakeholders to gather requirements, develop metrics, retrieve data, and ensure validity of results. • Design, develop, test and deploy business intelligence solutions (dashboards and/or reports) that adhere to department standards and best practices. Creates appropriate data solutions (dashboards, reports, business intelligence tools, etc) and data analysis for the measurement of processes and outcomes. • Cultivate productive customer relationships and ensure that solutions meet customer needs and align with the overall Nemours Enterprise Quality & Safety and Data Intelligence strategy. • Debug, monitor, and troubleshoot solutions and continuously evaluate solutions for optimization. Make recommendations for optimizations where appropriate. • Collaborate with other information systems teams to identify and troubleshoot data quality concerns. • Actively participate in data governance activities and contribute to the development of team goals, product roadmaps and strategic plans. • Teach, coach and mentor other developers as required to help the team collectively deliver on goals and objectives. • Demonstrates excellent data storytelling skills through outstanding presentation and communication to share findings in an understandable and actionable manner tailored to audience and customer's needs. • Team Player - Collaborates with enterprise data warehouse, data governance, quality improvement, clinical informatics and business teams on any issues relating to data quality, architecture or structure of data repositories impacting analytics. Develops and maintains appropriate, current status and documentation on projects and work products.

Quality and Safety Data Intelligence Developer

Social Media Manager

• Manage and expand the online presence of executive leadership team and physician leadership social media pages.
• Develop and execute engaging content that promotes the Nemours Children's mission.
• Collaborate with executive and physician leadership teams to develop content strategy.
• Help facilitate content delivery and monitoring for social media accounts.
• Monitor social media performance and generate reports.
• Ensure social media content aligns with brand standards and regulations.
• Collaborate with cross-functional teams for cohesive messaging.

Social Media Program Manager

Bookkeeper

• Assist Grant Accountants with grant set-up/closeout, reporting, invoicing, and budget updates.
• Track and record expenditures for grant, donation, or education projects
• Assist with maintaining organized files and documentation for all grants
• Assist with tracking receivables and ensuring timely payment from funders
• Monitor grant deadlines and help ensure timely submission of reports and proposals.
• Assist in compiling and reviewing financial data for grant applications and renewals.
• Track expenses and support the reconciliation of grant or general ledger accounts.
• Prepare draft reports, correspondence, and internal communications.
• Coordinate with internal departments and external partners to gather required information.
• Perform general administrative duties, such as data entry, scanning, and document formatting.

Grant Accounting Assistant

Therapist

• Provide, under the general direction of the Therapist in Charge or Assistant Director of Respiratory Care, all routine and emergency respiratory care in all patient care areas.
• Provide clinical direction for respiratory care trainees and technicians.
• Provide consultation and education to other healthcare professionals.
• Routine contact with patients during hands-on care and frequent contact with patients’ families.
• Collaborate with nurses, physicians, and other hospital staff.

Respiratory Therapist

• Provide direct support to end users in the efficient and accurate utilization of IS Imaging Informatics applications and the electronic medical record as it relates to imaging.
• Build, test and validate new functionality and perform custom configuration activities.
• Perform in-depth analysis of workflows, data collection, and report details; recognize opportunities for process improvement and optimization.
• Collaborate with senior management to plan, implement and evaluate systems and services; identify and coordinate system updates, changes and enhancements.
• Facilitate installation and implementation of hardware equipment between IT, patient care, and business teams.
• Prepare charts and diagrams for problem analysis and submit recommendations for solutions; manage and coordinate team tasks.
• Maintain issue lists, documentation, meeting minutes, agendas, and weekly status reports to Leadership.
• Provide site-specific on-call support and first-line support to end users; support Teleradiology program including scoping, implementation, and daily management.
• Participate in evaluation, testing and validation of new releases and upgrades; employ change management methods and may lead multi-team projects.

Imaging Informatics Analyst, Cardiology

• Provide support to applications and associated hardware such as Get Well, Connexall, Network, Philips, Etiometry, Tot Guard, Nurse Call, and Care.AI.
• Provide direct support to end users in efficiently and accurately utilizing NHI&T applications, technology, and electronic medical records.
• Participate in building, testing and validating of new functionality and engaging in custom configuration activities.
• Perform in-depth analyses of workflows, data collection, report details and other technical issues associated with clinical applications.
• Act as a change agent, educator and resource in advancing the strategic mission of Nemours and avoiding data and systems integrity risks.
• Collaborate with senior management to plan, implement, and evaluate the effectiveness of systems and services.
• Identify and coordinate system updates, changes, and enhancements to support clinical information and meet business needs while maintaining system and data integrity.
• Facilitate the installation and implementation of hardware equipment between IT, patient care, and business process teams.
• Prepare charts and diagrams to assist in problem analysis and submit recommendations for solutions.
• Manage and co-ordinate team tasks; maintain issue lists, documentation, meeting minutes, agendas, and weekly status reports to appropriate Leadership.

Health Informatics and Technology Associate Analyst / Analyst, Bedside

Medical Reviewer

• Coordinate, collect, and complete NSQIP/Pediatric and MBSAQIP data on preoperative risk factors, intra-operative variables, and 30-day postoperative outcomes for eligible surgical cases.
• Enter over 130 data points accurately into secure registries (NSQIP and MBSAQIP) and ensure data integrity subject to external validation and statistical analysis.
• Conduct ongoing data analysis to identify performance gaps, trends, special cause variation, and causal factors using graphical tools and advanced statistical methods as needed.
• Build and submit quality assessment reports monthly, quarterly, and yearly to the NSQIP/Pediatric Advisory Committee and prepare reports for Surgeon Champions and committees.
• Collaborate with Surgeon Champion, NSQIP Committee Members, Infection Prevention Program, and multidisciplinary teams to manage data, identify improvement areas, and integrate infection surveillance.
• Function as an enterprise clinical data analyst, support program development, facilitate multidisciplinary teams/committees, and develop long-range quality/safety improvement goals and strategies.
• Participate in monthly NSQIP: P SCR calls/Webinars and attend the annual ACS NSQIP conference; escalate data integrity or completion barriers to Senior Director of Safety and Quality.

Surgical Clinical Reviewer – NSQIP/MBSAQIP

• Assessment and treatment in diagnosing and treatment planning for On Demand Tele-Mental Health
• Assist patients and families in adjusting to a child’s diagnosis and treatment plan
• Conduct psychological assessments identifying diagnosis, risk factors, strengths, coping styles
• Provide brief intervention therapy and psychosocial support across diagnosis, treatment, and bereavement
• Document visits in the EMR in a timely manner
• Coordinate and link families with community resources and agencies (health, crisis intervention, schools, disability)
• Consult and collaborate with interdisciplinary colleagues and receive supervision from a licensed psychologist
• Respond to needs of culturally diverse and socially, intellectually, or physically challenged patients
• Participate in staff meetings, weekly rounding, pre- and post-rounding as appropriate

Social Worker, Licensed Clinical Therapist

• Nemours is seeking a Manager of Hospital Coding and Billing! The Manager is responsible for timely, accurate and compliant charge capture and billing by daily management of key process indicators for revenue which include assuring all encounters are order-based, coded with payer specific requirements, and contain all charge related revenue appropriate for each encounter within 5 days. This includes tracing charges back to the point of origin (i.e., system generated charge; flow sheet generated charge; associate generate charge) and developing countermeasure(s) to prevent future occurrences, which includes education at point of workflow failure to reduce denials and missed revenue.
• Responsible for budget associated with coding and billing functions, training of local staff and home office collaborators.
• Responsible for accurate charge capture of all revenue generated clinical areas (i.e. Pharmacy, Blood Bank, Bedside Procedures, Emergency Department)
• Responsible for accurate ICD 10 CM, CPT, and ICD 10 PCS coding integrity to assure the assignment is accurate, relevant, and uniform.
• Attends all charge capture and hospital coding meetings to evaluate documentation and charge gaps in final claim adjudication process.
• Analyzes high-risk encounters for accurate charge capture of all ordered diagnostic tests with focus on Blood Bank, Laboratory, Cardiac Catheterization, Interventional Radiology, Imaging, and Respiratory.
• Teaches, coaches and mentors all hospital coding and billing staff to work collaboratively, and decisively including succession plan rounding with staff.
• Promotes the Single Path Coding concept by education coders and providers on documentation capture accuracy and requirement to “re-authorize” CPT codes when the surgery data is updated.
• Understand complexity of billing requirements as it related to payer forensic audit and incorporates payer specific trends into day-to-day secondary reviews to reduce “take backs” associated with un-clear, or un-substantiated care rendered.
• Reviews all hospital denials to ascertain whether, or not services rendered are supported with clear documentation, evidence-based logic, and clinical concomitant attributes.
• Responsible for monthly DNB goal < 5 days.
• Bachelor’s degree required or equivalent work experience in lieu of degree
• One certification(s)- RHIA, RHIT, CCS, CDIP, or CPC required
• Epic CDM Certification, Epic Resolute Certification preferred