Senior Director, Outreach & Provider Relations

Center for Health Care Strategies

Senior Director leading outreach and provider relations strategy at Nemours Children's Health in Wilmington. Collaborating with healthcare professionals to enhance pediatric care access and community engagement.

Posted 7/13/2026full-timeWilmington • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing data-driven outreach strategies that enhance provider relations and drive referral growth. Possesses strong leadership skills to manage teams and align outreach initiatives with organizational goals in pediatric healthcare.

Highest-signal resume keywords

Provider Relations StrategyOutreach Effectiveness AnalyticsPeople Leadership ExperiencePediatric Specialty Service LinesHealthcare Compliance Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance Metrics DevelopmentOutreach Strategy ExecutionReferral Growth StrategiesHealthcare Strategy Development

Soft Skills

CoachingRelationship BuildingCollaborationCommunication

Certifications & Qualifications

Bachelor's Degree in Healthcare AdministrationMaster's Degree (MBA, MHA, MPH)

Industry Keywords

Pediatric CareProvider EngagementReferral DynamicsHealthcare ComplianceCommunity Physicians

About the role

Key responsibilities & impact

Develop and execute a comprehensive, data driven outreach and provider relations strategy that supports hospital growth priorities, specialty service line development, and access goals.
Establish clear objectives, performance metrics, and analytics to measure outreach effectiveness, referral trends, and relationship impact.
Align outreach strategies with organizational strategic plans, market dynamics, and evolving pediatric care needs.
Provide direct oversight, coaching, and performance management for Physician Liaisons.
Ensure Physician Liaisons effectively plan, coordinate, and execute outreach initiatives focused on community physicians, referring partners, and potential new referral sources.
Standardize outreach processes, messaging, and reporting to ensure consistency, quality, and regulatory compliance.
Provide dotted-line leadership to Outreach Coordinators supporting service lines.
Collaborate with service line leaders to align outreach activities with specialty-specific goals while ensuring consistency with enterprise outreach standards.
Serve as a senior leader and ambassador to community physicians, advanced practice providers, health systems, and other referral sources.
Cultivate trusted, long-term relationships by understanding referral patterns, clinical needs, and access challenges.
Use data to objectively understand and drive referral volumes, market share, physician engagement metrics, and outreach ROI.
Prepare and present executive-level reports and recommendations for senior leadership.

Requirements

What you’ll need

Bachelor's degree in healthcare administration, business administration, marketing, or a related field is required.
Master's degree (MBA, MHA, MPH, or similar) is preferred.
Minimum of 8–10 years of progressive experience in provider relations, physician outreach, healthcare strategy, or business development, preferably in a pediatric or academic medical center setting is required.
Minimum of 5 years of people leadership experience, including managing field-based or matrixed teams is required.
Demonstrated success in developing and executing outreach strategies that drive referral growth and provider engagement is required.
Experience working with pediatric specialty service lines such as orthopedics, cardiology, maternal-fetal or advanced delivery care preferred.
Strong understanding of referral dynamics, physician practice operations, and healthcare compliance considerations preferred.

Benefits

Comp & perks

Inclusion and belonging guide our strategy and growth.
We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
Professional development opportunities