Sales Operations Manager
NBCUniversal
Manager, Operations
Centene Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Newark • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $86,000 - $154,700 per year
Job Level
Mid-LevelSenior
About the role
- Oversee operations, and business strategy utilizing cross-functional departments to meet strategic objectives
- Develop and manage methodologies for tracking, identifying and problem-solving issues, interpreting and presenting program results and insights, and developing data-driven analysis approach for clients
- Perform data analysis from a variety of data sources to evolve the metrics used to measure effectiveness and return on investment of all current and new product activity
- Collaborate with staff to identify internal and external customers and their expectations, initiate process changes to increase quality, decrease costs and improve staff, provider and member satisfaction
- Facilitate and support operations staff in the planning, achievement, and tracking of the organizations key strategic initiatives to create a positive impact on organizational scorecard
- Serve as an internal resource and advisor on improvement activities
- Explore new approaches to work processes by utilizing quality improvement techniques to eliminate waste and re-work
- Able to travel up to 25%
Requirements
- Bachelor’s degree in Business Administration, related field, or equivalent experience
- 4+ years experience in operational business processes or data analysis, preferably in the managed care or insurance industry
- Practical experience implementing continuous improvement via Six Sigma or Total Quality Management (TQM) is desirable
- Experience working within a matrix environment preferred
- Knowledgeable of NCQA and HEDIS measures strongly preferred
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscontinuous improvementSix SigmaTotal Quality Managementmetrics developmentproblem-solvingdata-driven analysisprocess improvementquality improvement techniques
Soft skills
collaborationcommunicationstrategic planningorganizational skillscustomer focusleadershipadaptability
