Director, Campaign Management, Retail & Commerce Networks
Acxiom
Director, Workforce Management
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $131,100 - $242,500 per year
Job Level
Lead
About the role
- Directs the building and automation of recurring capacity and scenario planning models
- Focuses on tactical and strategic plans to meet short-term business objectives
- Drives accountability for the workforce management function
- Supports the development of long-term growth plans of the contact center
- Ensures contact center provides high levels of service by leading staffing models
- Develops staffing model strategies based on trends and forecasted results
- Influences adherence to established policies and procedures
- Adheres to department budget and allocates resources according to project(s) and schedule
Requirements
- Requires a Bachelor's degree
- 7+ years of related experience
- Prior management experience
- 4+ years management experience preferred
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
accountabilityleadershipstrategic planningtactical planningresource allocationstaffing model developmentpolicy adherence
Certifications
Bachelor's degree
