WFM Manager
TP
Mid · Senior🇿🇦 South Africa
Posted: 8 days agoSource: careerseng-teleperformance.icims.com
Job Level
Lead
About the role
- Full life cycle recruiting for field positions across all divisions
- Staffing requisition process management
- Job description creation, posting, and maintenance across all systems
- Applicant review, initial screenings, and candidate note-keeping for hiring managers
- Active and creative candidate sourcing where needed
- Coordinate interviews between hiring managers and candidates
- Offer generation and facilitation to new hires
- Collection of new hire forms
- New hire account and file set up
- New hire onboarding process and assistance
- Maintenance and creation of templates and forms
- Maintenance of candidate pool (communication, organization, rejection, follow ups, etc.)
- Update and communication of current staffing requisitions, weekly
- Appropriate record-keeping across systems
- Maintenance of field staff skill matrix, including the recording of staff skill levels across function
- Collaboration with leadership to carry out special hiring-related projects or initiatives
- Effectively communicate with all coworkers, managers, and candidates
- Maintain confidentiality of all information
- Performs other duties as assigned
Requirements
- High level of attention to detail
- Demonstrate organizational and multi-tasking skills
- Ability to work efficiently under moderate supervision
- Ability to prioritize to meet deadlines in a busy environment
- Strong, professional written/verbal communication
- Ability to adapt to changes
- Strong problem solving and decision-making skills
- Capable of working cross-functionally with other departments, managers, supervisors, and co-workers to achieve hiring objectives and standards
- Demonstrate skill in the operation of computers and keyboarding
- Proficiency in Microsoft Outlook and Excel is a must
- Ability to quickly learn specialized software programs
- Knowledge of standard office practices
- Experience in an office environment, including administrative tasks and general computer functions
- High school diploma or equivalent
- Prior recruiting and human resource experience preferred, but will train the right candidate
- Previous experience using an Applicant Tracking System (ATS), preferred
- Previous experience with electronic signature platforms, preferred
- Ability to sit and stay focused for long periods of time
- Vision correctable to 20/20
- Finger dexterity for keyboarding and computer usage
- Comfortable in conversation with a wide variety of candidates as well as with all levels of management within the organization
