Inside Sales Specialist – Diagnostics
IDEXX
Director, Inside Sales
Cengage Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $101,000 - $163,000 per year
Job Level
Lead
About the role
- Meet or exceed enrollment, revenue, and profitability goals established for ed2go.
- Lead and support enrollment managers in achieving individual and team performance goals.
- Own the full enrollment funnel — from lead distribution through conversion — ensuring every stage is inspected, optimized, and tied to measurable revenue outcomes.
- Lead a remote, high-volume enrollment organization through system-based accountability (CRM, dashboards, call performance reporting, etc.), ensuring visibility and consistency across distributed teams.
- Establish and maintain a structured operating cadence, including funnel reviews, coaching practices, and performance tracking across teams.
- Develop and implement short- and long-term initiatives to increase conversion, reduce cost-to-serve, and enhance the learner experience.
- Use data to identify performance trends and translate insights into leader-led action plans.
- Collaborate with Product, Marketing, Sales Operations, and Student Services to improve lead flow, engagement, and operational efficiency.
- Cultivate a culture of clarity, fairness, and equity, ensuring expectations are communicated consistently, performance is evaluated objectively, and guidance is provided in a timely and transparent manner.
- Engage in effective talent and performance management across the employee lifecycle, including hiring, coaching, development planning, and organizational design.
- Effectively communicate ed2go’s vision and priorities to leaders and teams, ensuring alignment and follow-through.
- Present strategic plans and performance updates to senior leadership with clarity and data-backed insight.
Requirements
- Minimum of a bachelor’s degree or equivalent related experience
- Minimum of 1 year managing managers (second-line leadership) in an inside sales, enrollment, or call center environment
- 10 years of successful inside sales or high-volume engagement experience, including 5 years in a formal leadership role
- Proven success leading remote or geographically dispersed sales teams using data systems to drive visibility, coaching, and accountability
- Demonstrated ability to lead teams through structured performance practices, such as coaching frameworks, reporting rhythms, or forecast management
- Strong analytical and tactical planning skills, with the ability to interpret performance metrics and take targeted action
- Excellent communication skills with the ability to influence and provide transparency across multiple levels of the organization
- Proven ability to drive results through cross-functional collaboration and operational alignment
- Strong organizational skills with the ability to synthesize information and connect strategy to execution at scale.
Benefits
- Comprehensive and rewarding Total Rewards package
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisperformance metricscoaching frameworksforecast managementCRMdashboardscall performance reportingoperational efficiencyenrollment managementconversion optimization
Soft skills
leadershipcommunicationorganizational skillsanalytical skillscollaborationcoachingtransparencystrategic planningperformance managementtactical planning
