CellCarta

Sales

• Gérer et maintenir la plateforme Salesforce, en veillant à des performances optimales et à la sécurité du système
• Gérer les utilisateurs(trices) de Salesforce, les profils, les ensembles d’autorisations et autres tâches administratives
• Développer et offrir des documents de formation ainsi que des sessions pour les nouveaux(elles) et les actuels(elles) utilisateurs(trices)
• Effectuer régulièrement des tâches de gestion de données, telles que les importations, le nettoyage de données et la gestion des doublons
• Créer et gérer des rapports et tableaux de bord afin de fournir des informations exploitables
• Communiquer avec les parties prenantes interfonctionnelles et les utilisateurs(trices) finaux(ales)
• Fournir un soutien aux utilisateurs(trices) finaux(ales), incluant le dépannage et la résolution de problèmes techniques
• Travailler avec la direction et les experts(es) en la matière pour valider, comprendre, concevoir et mettre en œuvre des solutions répondant aux exigences dans Salesforce
• Configurer et personnaliser les applications Salesforce, y compris les objets personnalisés, les champs, les mises en page, les flux de travail et les règles de validation
• Concevoir et mettre en œuvre des processus d’automatisation à l’aide d’outils comme Flow
• Gérer la relation avec les spécialistes externes chargés de l’implantation
• Collaborer avec l’équipe informatique pour intégrer Salesforce à d’autres systèmes et applications
• Surveiller et analyser les données pour identifier des tendances et des opportunités d’amélioration
• Tester les améliorations du système et effectuer des tâches d’assurance qualité
• Documenter les modifications apportées à l’instance Salesforce de CellCarta
• S’assurer que les sauvegardes sont effectuées comme prévu
• Se tenir informé(e) des nouvelles fonctionnalités de Salesforce et les implémenter
• Participer à des projets spéciaux et à des initiatives à la discrétion de la direction.

Administrateur/trice Salesforce

Salesforce Administrator

• Manage and maintain the Salesforce platform, ensuring optimal performance and security
• Manage Salesforce users, profiles, permission sets, and other admin tasks
• Develop and deliver training materials and sessions for new and existing users to enhance their Salesforce proficiency
• Perform regular data management tasks, such as data imports, data cleanup, and duplicate record management for Sales, Marketing, and Client Success
• Create and manage reports and dashboards to provide actionable insights to stakeholders
• Communicate with cross functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements and conduct root cause analysis
• Provide support to end-users, including troubleshooting issues and resolving technical challenges
• Work with management and Subject Matter Experts to validate, design and implement solutions in Salesforce
• Configure and customize Salesforce applications (custom objects, fields, page layouts, workflows, validation rules) and design/implement automation using Flow
• Manage relationship with external implementation specialist to design and develop robust Salesforce solutions
• Collaborate with the IT team to integrate Salesforce with other business systems and applications
• Monitor and analyze data to identify trends and opportunities for improvement; test system enhancements and perform quality assurance
• Document changes to CellCarta’s Salesforce instance and ensure backups are performed
• Stay updated on new Salesforce features and implement them across tools as needed
• Participate in special projects and initiatives at management’s discretion

Manager

• Lead the development and execution of supplier quality strategies, ensuring alignment with corporate quality objectives and regulatory requirements.
• Oversee supplier performance, risk management, and compliance.
• Lead comprehensive supplier assessments, including risk evaluations, audits, and qualification questionnaires.
• Serve as the primary interface with corporate suppliers, fostering strategic partnerships and ensuring alignment with quality expectations.
• Maintain and negotiate quality agreements.
• Plan, execute, and oversee supplier audits, ensuring thorough documentation and follow-up.
• Contribute to the development and implementation of a robust third-party IT vendor management program.
• Maintain and enhance systems for managing supplier complaints and SCARs.
• Participate in ISO certification audits, including ISO 27001 and ISO 13485.
• Serve as a subject matter expert on Quality Management Systems; perform and support QA review of CSV deliverables related to CellCarta systems.
• Collaborate across business units to develop harmonized policies, procedures, and work instructions.
• Lead initiatives to standardize key quality system SOPs.
• Partner with internal stakeholders to identify and implement process improvements that enhance quality system performance.
• Manage and update corporate documents, including corporate supplier management materials, to present in management reviews.

Senior Manager, Supplier Quality and Quality Management Systems

Inside Sales

• Achieve quarterly and annual lead generation goals as outlined in the sales incentive comp plan; Handle inbound client emails and calls, qualify leads, and grow client relationships at the appropriate levels; Collaborate effectively with the Business Development team, bringing potential opportunities to their attention; Effectively transfer accounts and client information to the Regional Business team; Expand client requests upselling for the business unit when possible; Provide sales activity reports to management on a regular cadence; Develop client call cycle to achieve objectives and sales plan; Provide general intelligence on key competitors; Sell the business unit’s capabilities leveraging the differentiation framework; Collaborate with companywide resources to achieve superior customer satisfaction; Organize and hosts client visits if required; Uses Salesforce CRM to manage internal communication and document territory and client information as required; Ensures Salesforce CRM is maintained to a high standard of data integrity, managing Leads and Campaigns; Maintain frequent email and phone contact with clients to grow and expand business relationships; Leverage Marketing, SMEs, and Customer Service and Support Staff to support client discussions and heighten clients’ awareness of business unit services; Create leads from literature and industry events including peer-reviewed journals, poster/symposium presenters, and attendee lists, as well as from other sources as necessary; Perform other duties or projects as assigned by management

Administrateur/trice Salesforce

Salesforce Administrator

Senior Manager, Supplier Quality and Quality Management Systems

Inside Sales Specialist - North America (Remote)