Account Manager

• Act as the subject matter expert and primary point of contact for small business and local growth partner programs—supporting both internal stakeholders and external customer inquiries.
• Collaborate closely with Sales and Program Sales to support customer opportunities and contract compliance related to small business utilization.
• Represent CDW in customer meetings, RFP discussions, and strategic planning sessions—demonstrating our ability to meet small business and local sourcing goals.
• Track and report on small business and local partner utilization, providing data-driven insights and recommendations aligned to customer and organizational objectives.
• Lead the development and delivery of reporting packages, presentations, and performance summaries for customer-facing engagements.
• Support the Director, Strategic Partnerships and the Revenue Operations team in advancing key initiatives tied to customer success and growth enablement through strategic partnerships.
• Build and maintain a robust database of qualified small and local partners that align with CDW’s operational needs and customer expectations.
• Train and support internal teams on tools, processes, and messaging related to small business and local sourcing strategies.
• Coordinate and participate in external events, industry forums, and outreach programs to grow CDW’s small business network and strengthen community ties.
• Ensure all partner data and reporting outputs meet CDW standards for accuracy, timeliness, and compliance.

Manager, Strategic Partnerships

Manager

• The Order Management Manager of Order Entry reports to the Order Management Senior Manager and leads a team of Order Management Specialists / Admins focused on accurate, compliant order capture. This role oversees the conversion of quotes into orders, ensures all required documentation and contractual compliance checks are completed, and drives process improvements to optimize the lead-to-order workflow. Coach, mentor, and performance-manage Order Management Specialists / Admins to achieve entry accuracy targets, compliance standards, and productivity goals. Track order entry metrics (e.g., order creation volume, error rate, processing time), compile status and exception reports, and recommend workflow or automation enhancements to the Order Management Senior Manager. Plan, direct, and monitor daily order entry activities—ensuring timely conversion of proposals and quotes into Sales Orders and Purchase Orders across systems. Oversee performance of restricted-party screening at entry—review ordering and vendor documentation to validate eligibility and compliance before order submission. Oversee tracking of intercompany transactions for applicable orders to maintain accurate financial intercompany flows. Serve as escalation point for complex entry issues—partnering Sales, MDM, and Accounting teams to diagnose root causes and implement corrective actions. Lead continuous improvement initiatives by identifying process bottlenecks, contributing to technology rollouts, and updating training materials and standard operating procedures.

Order Management Manager – Order Entry

Sales

• The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director. This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction. Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.
• Key responsibilities Quotations on both standard and non-standard products Placing orders via our sales tools Managing Outlook mailboxes, both co-worker and customer specific Dealing with initial customer queries or issues Product returns Product information, including manufacturer data sheets and specification checking Reporting, including Back Order and ad-hoc customer requirements Changes to products and prices within ServiceTrack catalogues Work with key vendors and partners as required to develop opportunities and relationships in existing clients Liaise with internal departments, including Customer Services, Credit and Purchasing Develop and maintain portfolio product knowledge as defined by the Account Director Understand vendor promotions and special bid processes Understand deal registration process Assist with holiday cover and training of co-workers

Sales Support

Solutions Engineer

Develop key go-to-market materials and strategies around Cisco security solutions.
Align with Cisco Security BDM’s to drive market demand around Cisco security solutions
Support the wider CDW seller & SA community on Cisco security solutions
Lead technical Peer Review sessions
Develop Peer Review thresholds
Develop and conduct technical team training on our strategic solutions
Assist with new hire mentoring
Review and validate vendor trainings and materials
Review and propose new products and solutions that the team should focus on
Review existing products and solutions to ensure we’re focusing on the best products for our customers
Assist with the development of RFP/RFI process and response development
Work with CDW practice leads, delivery, and Cisco to integrate Cisco security Solutions into CDW’s go-to-market, refining and developing best practices.
Act as a point of contact to communicate best practices to and from the team.
Be a subject matter expert about products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical services.
Maintain credible knowledge of competing technologies and solutions.
Understand client business drivers and needs.
Provide input on strategies to drive revenue for Cisco Security solutions and the overall CDW Networking and Security practices.
Conduct presentations online and in-person to existing and potential customers.
Facilitate and perform demos for clients.
Be responsible for maintaining partner relationship, attend trainings and seminars, and keep sales organization updated on market trends and best practices as they relate to Cisco Security solutions.
Attend CDW led marketing efforts including manufacturer trade/partner shows, regional technology seminars, and sales events.
Provide support with speaking engagements when appropriate.

Security Solutions Architect

Financial Planning and Analysis

Act as the primary finance partner for Technology leadership—owning monthly forecasts, annual budgets, long-range plans, and spend accountability.
Build robust financial models and dashboards that inform CapEx vs. OpEx, capitalized software development costs, cloud vs. on-prem spend, and run vs. grow drivers.
Lead variance analysis and translate results into clear, actionable insights for both Tech and Finance executives.
Track software renewals, license utilization, and project spend to ensure alignment with budgeted commitments and cost-efficiency objectives.
Support CapEx governance: prepare business-case reviews, perform IRR/ROI and payback analyses, and align funding with project-prioritization frameworks.
Model financial implications of vendor contracts to inform negotiations on multi-year deals, payment schedules, and optimization opportunities.
Continuously improve FP&A processes by automating reporting, enhancing scenario-planning workflows, and embedding best-practice data-visualization techniques.
Leverage modern toolsets: Adaptive, Power BI, and advanced Excel to deliver dynamic insights and self-service reporting.

Lead Financial Analyst, Technology

Architect

• Collaborate with the technical architect on training plans and approaches to best equip staff for successful implementations.
• Develop standards, best practices and training for team members along with technical architect and technical lead in their area of expertise.
• Define project strategies or technical options to balance customer project goals and financial constraints.
• Provide leadership and expert advice/counsel on technical subject matters and solution architecture design to customers and internal stakeholders.
• Lead professional services delivery for global customers on GCP, mentoring engineers and providing technical leadership with a focus on agentic AI and Google Agentspace
• Responsible for reviewing and approving Statements of Work (SOWs) and Level of Effort (LOE) estimations
• Escalate and communicate alternatives with associated risks with executives and stakeholders.
• Ensure procedures are being followed and assists in resolving complex problems which require professional level input.
• Regularly interface with customer’s technical and business executive level and project leadership through sales presentations and/or client project solutions in communicating complex ideas, anticipating potential objections and leading discussions to align expectations.
• The Principal GCP Architect will also develop standardized templates, tools, and services calculations to enhance overall technology leadership and quality.

Principal GCP Architect - Digital Velocity

Business Development Rep

• Drive new opportunity generation and pipeline growth by engaging directly with clients and account teams to uncover AI infrastructure needs through target account identification and pursuit
• Clearly understand the business impacts of AI infrastructure use cases in the sales segments they cover and be able to communicate CDW’s value proposition around those solutions
• Position and articulate the value of full-stack AI infrastructure, including high-performance compute (CPU/GPU), storage and data, orchestration (Kubernetes, Slurm, etc.), MLOps, and integration with AI/ML tools and frameworks
• Lead strategic sales motions from initial discovery through presales collaboration and proposal development, ensuring alignment with both business outcomes and technical requirements
• Collaborate with CDW Practice Leads and Architects to develop client-ready architectures and solution overviews
• Act as a key point of contact for Sales, helping them identify and qualify AI Factory opportunities within their existing accounts
• Engage with strategic partners (e.g., NVIDIA, NetApp, Cisco, Dell, etc.) to jointly develop and promote aligned offerings
• Maintain a deep understanding of the AI/ML landscape, client buying behaviors, and competitive positioning to continuously refine the GTM approach
• Contribute to marketing events, webinars, workshops, and executive briefings to build awareness and generate interest
• Provide structured feedback to the AI Factory leadership team on market trends, client priorities, and portfolio development needs
• Responsibility to establish deep sales team relationships to drive opportunity creation in addition to hunting for net-new customers that may not have existing Sales alignment

Business Development Manager

Program Manager

• The DCaaS Program Manager is responsible for one of the fastest growing businesses at CDW and within the technology industry. This role focuses on consumption-based solutions and growing the practice within CDW.
• This individual owns all aspects of the DCaaS product offering for CDW, from inception to installation.
• They are integrally involved in interactions with customers, sales, presales, leadership, and other members of cross-functional teams from across CDW, Partner, and distribution.
• They plan and organize sales strategies with internal and external sales teams; drive opportunities with account teams; present the value of the consumption model; guide the deal through the sales cycle; ensure customer deployment success; manage the pipeline.
• Develop and maintain strategic relationships with Sales Management; travel to customers, team meetings, conferences, and events throughout the year.
• Provide pipeline updates, handle pricing, SOWs, contracts; coordinate with Contracts and Legal; ensure delivery and QA; facilitate marketing/training events; collaborate with PARTNER channels.

Program Manager, DCaaS

Auditor

• Participate in the risk assessment process and development of the IT audit plan
• Assist in planning and scoping IT audit projects following a risk-based approach
• Conduct and supervise IT audit projects and perform audit procedures to provide assurance on risks, identify opportunities for improvement, verify that controls are operating effectively through testing and analysis, and conclude on audit objectives
• Coordinate and interface with third-party partners to facilitate the delivery of internal audit projects as needed
• Validate and share internal audit observations with stakeholders and senior leadership
• Create value-added internal audit reports that are clear, concise, and identify root causes with practical solutions
• Track and monitor audit observation remediation to ensure accurate reporting of open observation status
• Develop and manage relationships with key stakeholders to stay knowledgeable of developments across the organization, provide reliable and insightful risk and control expertise, and ensure action items resulting from audits are implemented effectively and timely
• Assist in the preparation of and/or delivery of internal audit updates to leaders
• Actively participate in enhancing internal audit standards and practices within Internal Audit