Sales

• Foster relationships with internal stakeholders and partners to develop, deliver and manage incentive investment programs
• Articulate the unique value proposition of CDW’s Sales Incentives program
• Coordinate program effectiveness reporting and make strategic recommendations
• Meet or exceed financial results specific to the role’s function
• Be the subject matter expert relative to sales incentive strategy
• Engage regularly with assigned partners to ensure stakeholders are up to date
• Position CDW investment opportunities to both internal and external customers
• Communicate program results tied to CDW’s incentive performance
• Deliver a bi-quarterly forecast of gross spiff investment
• Track, analyze, and provide regular updates on assigned book of business
• Conduct trainings on Sales Incentive program guidelines, processes, and tools
• Identify challenges or risk in the business and escalate to leadership for review.

Sales Incentives Specialist

Solutions Engineer

• Serve as a trusted technical advisor to customers, aligning business needs with Digital Experience and ITAD solutions
• Lead discovery conversations, solution design, and service scoping across the sales lifecycle
• Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services
• Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs)
• Analyze technical and competitive considerations, defining actions to meet customer requirements in the sales cycle
• Maintain strong customer and partner relationships while supporting territory and pipeline strategy
• Act as a subject matter expert and support enablement, mentoring, and knowledge sharing across teams

Senior Solution Architect – ITAD

Account Manager

• Drive in person customer engagement to strengthen relationships and expand CDW’s local presence.
• Partner with Account Managers to accelerate sales velocity and uncover whitespace growth opportunities.
• Support large, complex opportunities through deal strategy, execution, and customer-facing engagement.
• Lead account expansion activities, including on site meetings, events, and executive engagements.
• Activate strategic partners to unlock incremental growth across assigned accounts and territory.
• Provide insights to inform territory planning and operational strategy.
• Own pipeline inputs related to customer meetings, forecasting, and in person led opportunities.
• Sell and support the full CDW portfolio of solutions.
• Collaborate with presales, Solution Executives, and sales leadership to align resources and engagement strategy.
• Proactively identify and pursue new opportunities in partnership with Account Managers.

Field Account Manager – Higher Education

Program Manager

• Provide direct Contract Management for assigned contracts or portions of very large contracts
• Draft and negotiate master sales agreements, special programs, teaming agreements, amendments, addenda, and other contractual documents
• Educate sellers, partners, and customers on proper contract usage
• Work with assigned Contract Analysts to ensure proper accounting and timely delivery of fees and other data-related deliverables
• Serve as consultant to the Pre-Award teams and provide strategic guidance for profitable programs
• Manage pricing across contracts and drive best price scenarios
• Maintain internal resources for integral contract information
• Ensure appropriate closeout of concluded contracts

Deputy Program Manager – Contract Manager Education

Operations

• Provide operational assistance to account managers, and field sales coworkers with quote creation and order processing.
• Ensure all government, customer and seller requirements are followed on orders (DPAS ratings, due dates, contract requirements for purchasing and SLA’s)
• Works closely with appropriate Services and Project Management team(s) on large projects.
• Responsible for order management coordination on all customer rollouts.
• Provide consistent status updates for orders, quotes, or other requests to sales coworkers.
• Proactive interaction with customers to provide order status updates, quotes or other requests as needed to provide exception customer outcomes.
• Ability to assist with basic CDW and Partner badged services requests through Agiloft and Synapse (Changepoint).
• Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources.
• Promptly process orders via SPS (Sales Productivity Suite) and AS400 systems.
• Web order processing through the Sales Order Router.
• Manage bids entry, amend, and win bids in the Bid Router, as needed.
• Ensure proper purchasing contract(s) and terms are selected upon order entry.
• Daily maintenance of sales order routers and sales order manager screens.
• Ensure all started tasks are seen through to completion.
• Facilitate and follow up on Customer Relations/ServiceNow Request to ensure a frictionless order flow experience for customers, and sales coworkers.
• Provide daily maintenance of operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router.
• Train and mentor new and existing coworkers.
• Leverage appropriate contract vehicles and pricing schedules for specified customers.
• Have advanced understanding and maintain in-depth knowledge of relevant products, contracts, or business segment requirements.
• Leverage/seek internal and external training opportunities to continually develop product knowledge and sales skills.
• Complete Partner Product accreditation to further advance skillsets in solutions and services sales.
• Build trusted customer relations so you can be second in command when the Account Manager or Account Manager Team(s) is out of the office or traveling.
• Proactively provide pertinent information to client(s) and account manager (s).

Senior Sales Ops Representative – Commercial Enterprise East

• Provide operational assistance to account managers, and field sales coworkers with quote creation and order processing
• Ensure all government, customer and seller requirements are followed on orders
• Works closely with appropriate Services and Project Management team(s) on large projects
• Responsible for order management coordination on all customer rollouts
• Provide consistent status updates for orders, quotes, or other requests to sales coworkers
• Proactive interaction with customers to provide order status updates, quotes or other requests as needed
• Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources
• Promptly process orders via SPS (Sales Productivity Suite) and AS400 systems
• Manage bids entry, amend, and win bids in the Bid Router
• Facilitate and follow up on Customer Relations/ServiceNow Request

Senior Sales Operations Representative – Commercial Enterprise West

Consultant

• Research and analyze disputes to determine facts, identify root causes, and define appropriate resolution pathways.
• Leverage metrics and trend analysis to partner cross‑functionally in addressing systemic process issues that drive customer disputes.
• Ensure accurate, timely and appropriate responses to disputes within defined turnaround time requirements established by Management.
• Validate and reconcile data across internal and third-party systems and ensure appropriate course of action is being pursued.
• Communicate clearly and professionally with customers and internal stakeholders to drive resolution and alignment.
• Maintain comprehensive records of all dispute-related activities, communications, and resolutions.
• Generate regular reports on dispute trends, aging, and resolution status for management review and discussion.
• Continuously evaluate dispute resolution workflows to identify and implement improvements that enhance efficiency, scalability, and productivity.
• Mentor and support onshore and offshore team members by sharing best practices, reinforcing standards, and promoting collaboration across the dispute function.
• Ensure compliance with company policies, accounting standards, and regulatory requirements during the dispute resolution process.
• Adhere to internal controls and maintain a high level of data accuracy and integrity.
• Anticipate shifts in business needs, processes, and systems; champion forward-thinking, scalable solutions and partner cross-functionally to drive continuous process improvement across the dispute resolution function.

Senior Dispute Resolution Consultant

Executive Assistant

• Manage executive’s calendar and scheduling, including all internal and external meetings.
• Plan all aspects of Executive’s travel.
• Coordinate and lead preparation for all Senior Leadership meetings, including but not limited to: securing meeting location, travel, accommodations, catering, equipment/supplies, etc.
• Collate briefing documents for Executive meetings, including drafting, preparing, and proofreading letters, memos, reports, spreadsheets, charts and presentations.
• Process expense reports, requisitions and new hire needs.
• Assists with special projects which may include research or specific personnel and organizational development initiatives.
• Effectively interact with all stakeholders including internal and external customers, developing collaborative relationships across CDW to ensure positive results.
• Arrange all aspects of department gatherings (location, set-up, food, and activities).
• Create professional PowerPoint presentations.
• Enter all invoices and create PO’s to ensure timely payment to Vendors.
• Field incoming phone calls, follow-up and resolve appropriately.
• Maintain a variety of department lists, as well as department and senior level organizational charts.
• Handle time-clock issues for the department.

Executive Assistant, Human Resources

Architect

• Develop appropriate assessment and service solutions for CDW customers
• Collaborate with customers, delivery teams, and internal sales
• Analyze technical and competitive considerations in sales cycle
• Maintain strategic relationships with customers, internal sales & delivery management
• Grow influence in your assigned territory by high levels of engagement
• Act as a subject matter expert in multiple families of products and solutions
• Drive outreach initiatives, technical enablement projects, coaching, and mentoring

Consulting Solutions Architect

• Consult with multiple clients simultaneously to understand business and technical needs
• Be a trusted advisor to assigned clients; help align customer expectations with best practices
• Develop strategic roadmaps and project plans based on customer goals
• Work with clients and Project Managers to set expectations, drive alignment, and coordinate timelines
• Document and present recommendations to customers, including senior leadership
• Translate customer requirements into LOE estimates, design documents and keep project tracking boards up to date
• Provide guidance to Cloud Engineers as they implement customer roadmaps
• Quality check engineering work; ensure top quality work and customer satisfaction
• Support Presales Cloud Solutions Architects in proposal design and positioning
• Mentor Cloud Engineers

Senior Cloud Solutions Architect – VDI/AWS Workspaces

Revenue Operations

• Train and facilitate sessions for new coworkers
• Coach new coworkers to develop and refine required skills
• Ensure successful daily program execution including classroom/workshop management and testing processes
• Monitor new hire performance and develop recommendations for improvement
• Collaborate with the management team to share best practices
• Participate in project teams to design and develop instructional materials
• Identify opportunities for continuous program improvement

Revenue Enablement Instructor

Security Engineer

• Design, implement, and support IAM and IGA solutions using Microsoft Entra ID.
• Develop and maintain PowerShell automation for lifecycle and access governance.
• Collaborate with business and application teams on access models and controls.
• Contribute to MFA, Entra ID integrations, and PAM initiatives.
• Continuously improve IAM processes and operational maturity.
• Provide guidance to junior engineers.
• Work on and prioritize multiple, concurrent projects while meeting deadlines in a fast-paced environment.

Senior Security Engineer I – Identity Access Management

• Develop sales strategies in tandem with Sales Directors based on sales and market trends
• Develop and assign sales plans and territories for account manager team
• Coach and advise team on strategies to improve sales performance, achieve goals and meet expectations
• Manage resources for customers including technology specialists and vendor partners
• Identify and participate in customer facing meetings and activities
• Hire, train, coach and retain diverse sales team
• Create and implement operating plans to achieve sales initiatives and segment goals
• Manage strategic relationships with customers, peers and vendor partners
• Collaborate with field sales team to build synergy within both inside and outside sales efforts
• Travel to customer sites and customer facing activities as required
• Develop and manage monthly/quarterly sales projections, and order pipeline
• Identify and assign resources, including annual Account Manager hiring forecasts and field Account Executives
• Create team-oriented sales environment that rewards success and supports continuous improvement
• Participate and potentially lead projects and/or task forces

Sales Manager – Federal Navy and Army

• Oversee end-to-end deployment operations, including production planning, scheduling, inventory and asset management, and coordination with internal teams, vendors, and customers.
• Lead deployment projects from initiation through completion, including development of production plans aligned to project requirements, timelines, and delivery commitments.
• Monitor adherence to project plans, proactively resolve issues, and provide clear reporting on deployment progress and risks.
• Serve as the primary point of contact for deployment activities, providing regular status updates and clear communication regarding milestones, changes, and delivery timelines.
• Maintain accurate vendor and deployment inventory through tracking, reporting, and reconciliation to support timely and streamlined deployments.
• Oversee the planning and configuration of hardware and software deployments to ensure proper imaging, Intune configuration, Chrome enrollment, and/or ZTE setup.

Deployment Operations Supervisor

Analyst

• Monitors and resolves support requests
• Performs deep analysis of the operating system
• Handles Cyber incidents, system crashes and bug fixes
• Provides technical knowledge transfer to clients and internal department on low complexity problems
• Identifies efficiencies and improvements in workflow
• Performs root cause analysis and collaborates with consultants and other Analysts
• Provides mentorship and guidance to less senior resources
• Development of Standard Operating Procedures (SOPs) and knowledge base articles