Customer Support

• Proactively manage all customer queries
• Manage customer returns from customer premises
• Review and report on customer service trends and resolve recurring issues
• Work with Sales and Sales Support teams to resolve queries
• Generate quotes for public sector customers

Customer Service Coordinator

Marketing

• Design and execute ABM strategies aligned to CDW’s enterprise and mid-market sales motions
• Define account segmentation, targeting frameworks, and engagement models (1:1, 1:few, 1:many)
• Translate business priorities into account-specific marketing plans that support pipeline creation and expansion
• Partner closely with Sales leadership, account teams, and overlays to align on target accounts, priorities, and success metrics
• Support account planning by identifying key buying groups, personas, and whitespace opportunities
• Enable Sales with account insights, engagement signals, and campaign coordination
• Collaborate with Content, Brand, Events, Partner Marketing, and Digital teams to deliver personalized experiences
• Activate partner co-marketing programs aligned to shared target accounts and solutions
• Leverage marketing technology platforms (e.g., Marketo, Salesforce, intent data, ABM platforms) to operationalize ABM programs
• Partner with Marketing Operations to ensure clean account data, attribution, and reporting
• Use intent, engagement, and behavioral signals to prioritize accounts and adjust strategies in real time
• Define and track ABM success metrics including account engagement, pipeline creation, deal velocity, and revenue influence
• Build dashboards and reporting to demonstrate program impact to marketing and sales leadership
• Continuously test, optimize, and scale ABM plays based on performance insights
• Build and maintain a scalable ABM playbook to share best practices across regions.

ABM Marketing Manager

Account Executive

• Driving strategic growth through the delivery of high-value solutions and services
• Generating product gross profit (GP) and expanding services revenue within a defined portfolio
• Promoting products and services to support complex AI-driven transformation journeys
• Designing and tailoring cross-functional service solutions that align with the client’s strategic objectives
• Leading sales engagements, identifying expanded opportunities, shaping strategic roadmaps, and ensuring successful solution delivery

Healthcare Client Executive

• The Client Executive is responsible for driving strategic growth through the delivery of high-value solutions and services
• Generating product gross profit (GP) and expanding services revenue within a defined portfolio
• Promoting products and services to support complex AI-driven transformation journeys
• Designing and tailoring cross-functional service solutions that align with the client’s strategic objectives
• Leading sales engagements, identifying expanded opportunities, shaping strategic roadmaps, and ensuring successful solution delivery that fosters long-term partnerships and client success

Client Executive

• Develop and execute sales strategies to drive revenue growth and expand the client base, focusing on both new and existing accounts.
• Cultivate and maintain strong relationships with key decision-makers within customer organizations, often at the senior and C-level.
• Leverage consultative sales techniques to assess client needs and propose comprehensive solutions, including cross-selling CDW’s products and services.
• Independently assess our book of business using key criteria such as customer potential, competitive advantage, relationship depth, and strategic alignment.
• Execute account strategies by setting clear objectives, aligning with customer priorities, and identifying tactical plays.
• Lead discovery conversations by identifying key business needs, defining success criteria, and gathering relevant insights.
• Guide your customers through the buying cycle by understanding internal processes, and timeline constraints, augmenting your approach as needed.
• Build credibility through subject matter knowledge, account insight, and personalized solution positioning.

• Develop and execute sales strategies to drive revenue growth and expand the client base, focusing on both new and existing accounts
• Cultivate and maintain strong relationships with key decision-makers within customer organizations, often at the senior and C-level
• Leverage consultative sales techniques to assess client needs and propose comprehensive solutions, including cross-selling CDW’s products and services
• Prioritizing Accounts and Opportunities: Independently assess our book of business using key criteria such as customer potential, competitive advantage, relationship depth, and strategic alignment
• Work with sales leadership to balance short-term targets with long-term growth potential, identifying underpenetrated areas within key accounts
• Developing an Account Strategy: Execute account strategies by setting clear objectives, aligning with customer priorities, and identifying tactical plays
• Collaborate with solution architects and principal AEs to develop scalable plans that anticipate risk and include measurable success metrics
• Time-Constrained Discovery: Lead discovery conversations by identifying key business needs, defining success criteria, and gathering relevant insights
• Must articulate the value of discovery, actively listening to the stakeholder's input, and respecting time constraints to ensure productive and respectful interactions
• Aligning to the Customer’s Buying Cycle: Guide your customers through the buying cycle by understanding internal processes, and timeline constraints, augmenting your approach as needed
• Conveying Value: Build credibility through subject matter knowledge, account insight, and personalized solution positioning
• Be able to connect customer centric outcomes with CDW’s capabilities
• Validate mutual business understanding, defining affected priorities, engaging in discussions about the value of the offering, and establishing clear impact measurement metrics
• Managing Stakeholders: Proactively engage across organizations
• Tailor your communications based on role and responsibility while balancing stakeholder and seller interests, re-validating stakeholder interests, tailoring the value message to individual stakeholders, and collaboratively co-creating a solution are essential steps for building meaningful and successful relationships.

Account Executive, Southwest Region

• Develop and execute sales strategies to drive revenue growth and expand the client base, focusing on both new and existing accounts.
• Cultivate and maintain strong relationships with key decision-makers within customer organizations, often at the senior and C-level.
• Leverage consultative sales techniques to assess client needs and propose comprehensive solutions, including cross-selling CDW’s products and services.
• Independently assess our book of business using key criteria such as customer potential, competitive advantage, relationship depth, and strategic alignment.
• Work with sales leadership to balance short-term targets with long-term growth potential, identifying underpenetrated areas within key accounts.
• Execute account strategies by setting clear objectives, aligning with customer priorities, and identifying tactical plays.
• Lead discovery conversations by identifying key business needs, defining success criteria, and gathering relevant insights.
• Guide your customers through the buying cycle by understanding internal processes, and timeline constraints, augmenting your approach as needed.
• Build credibility through subject matter knowledge, account insight, and personalized solution positioning.
• Proactively engage across organizations.

Financial Services Account Executive

• Develop and execute sales strategies to drive revenue growth and expand the client base, focusing on both new and existing accounts.
• Cultivate and maintain strong relationships with key decision-makers within customer organizations, often at the senior and C-level.
• Leverage consultative sales techniques to assess client needs and propose comprehensive solutions, including cross-selling CDW’s products and services.
• Independently assess our book of business using key criteria such as customer potential, competitive advantage, relationship depth, and strategic alignment.
• Work with sales leadership to balance short-term targets with long-term growth potential, identifying underpenetrated areas within key accounts.
• Execute account strategies by setting clear objectives, aligning with customer priorities, and identifying tactical plays.
• Collaborate with solution architects and principal AEs to develop scalable plans that anticipate risk and include measurable success metrics.
• Lead discovery conversations by identifying key business needs, defining success criteria, and gathering relevant insights.
• Guide your customers through the buying cycle by understanding internal processes, and timeline constraints, augmenting your approach as needed.
• Build credibility through subject matter knowledge, account insight, and personalized solution positioning.

Healthcare Account Executive – Southeast Region

Healthcare Account Executive

• Prioritizing Accounts and Opportunities: When strategizing account management, identifying criteria for prioritizing accounts, evaluating the depth of customer relationships, assessing the competitive advantages of winning each account, gauging the overall potential of an account, and striking a balance between allocating time for short term gains and long-term impact.
• Developing an Account Strategy: Supporting the strategy for long-term success, creating an account objective, identifying measurable goals and contingency plans, aligning stakeholder values to offering and expanding opportunities in the account.
• Time-Constrained Discovery: In the process of discovery and needs assessment, identifying unique needs, uncovering opportunities, effectively communicating the importance of the discovery phase, actively listening to the stakeholder's input, and respecting time constraints to ensure productive and respectful interactions.
• Initial Negotiation: In the negotiation process, developing options, establishing credibility with the customer, setting the negotiations tone, asking questions to validate interests, including multiple negotiation variables, and identifying relevant stakeholders to achieve successful outcomes.
• Creating a Story to Share with a Customer: In the art of storytelling, defining the reason for the story, skillfully structuring narratives, maintaining a balanced flow of information, avoiding overwhelming details, considering the timing when stories are shared, and being adaptable in the way stories are presented to effectively engage and connect with an audience.
• Raising Awareness of an Unidentified Need: Facilitating discussions by carefully timing the conversation, applying suitable techniques, demonstrating the relevance of the need, and connecting the discussion to tangible business to enhance communication and collaboration in various contexts.
• Establishing Credibility with an Executive: To effectively engage with executives, prioritizing maximizing their time by focusing on results and opportunities that matter most to them. Tailoring your approach to their interests, taking actions that enhance your credibility, and positioning yourself as a trusted partner and advisor in pursuit of shared goals.
• Increased awareness of CDW's value proposition and total portfolio across assigned accounts. Consistently deliver specific Advanced Technology product GP and service revenue attainment. Market and sell the entire portfolio of CDW core products and solutions with the inside Account manager sales force.

Financial Services Client Executive

Product Manager

• Partner with business units to surface pain points and opportunities for AI agents.
• Translate business needs into clear requirements and prototypes.
• Act as a trusted consultant and guide for stakeholders on AI possibilities.
• Rapidly design and deliver version-one AI agents tailored to business unit needs.
• Collaborate with AI Engineers, data teams, and platform teams to ensure scalable solutions.
• Document, test, and refine agent solutions based on feedback and adoption.
• Train and mentor coworkers within business units to become AI agent builders themselves.
• Develop playbooks, best practices, and lightweight training materials.
• Foster a culture of curiosity, experimentation, and continuous learning.
• Explore emerging AI models, tools, and frameworks; bring forward innovative applications.
• Continuously evaluate how new AI capabilities can solve real-world business challenges.
• Advocate for responsible and scalable use of AI across the enterprise.

Product Manager – AI Agents

• Driving strategic growth through the delivery of high-value solutions and services
• Generating product gross profit (GP) and expanding services revenue within a defined portfolio
• Promoting products and services to support complex AI-driven transformation journeys
• Designing and tailoring cross-functional service solutions that align with the client’s strategic objectives
• Leading sales engagements, identifying expanded opportunities, and ensuring successful solution delivery

Designer

• Lead creative production best practices, ensuring efficiency, consistency, and high-quality design execution
• Champion creative excellence, pushing boundaries to deliver best-in-class branding, marketing, and campaign visuals
• Develop, evolve, and protect CDW’s brand identity across all channels and touchpoints
• Provide creative direction, coaching, and mentorship to junior designers, fostering a collaborative and innovative studio culture
• Oversee design workflows, managing priorities and ensuring deadlines are met without compromising creative standards
• Design and deliver high-impact digital and print assets, including email campaigns, web banners, social media graphics, brochures, presentations, and campaign materials
• Collaborate closely with marketing, content, and wider business teams to align creative output with strategic objectives
• Partner with external agencies to concept and execute outstanding creative campaigns
• Stay ahead of design trends, tools, and technological advancements to ensure creative output remains industry-leading
• Maintain structured task and workflow management, optimising processes to improve delivery timelines
• Ensure consistent adherence to brand guidelines while balancing creativity with brand integrity

Senior Creative Designer

Engineer

• Lead project teams, directing coworker and client teams in solution design and development.
• Provide leadership in creating business cases, financial justification and solution benefit content for customer ready deliverables and presentations.
• Aggregate oversight of technical solutions across multiple projects to ensure synergy in our approach and broad visibility to the solutions delivery team
• Proactively addresses or escalates any budget issues that are identified during the project.
• Quality Assurance for SOW requests that meet triggers for size, cross brand, and complexity.
• Perform peer review of deliverables from other team members for technical content to ensure accuracy.
• Maintain client relationships as a trusted Technical Advisor.
• Serve as focal point for communications between multiple departments and clients, when necessary, using experience and judgment to communicate effectively to all parties.
• Recommend solutions supporting client account teams with development of proposals, quotations, and presentations.

Managing Consultant Engineer – Databricks

• Define and communicate a compelling product vision and strategy aligned with business goals
• Lead, develop, and mentor a team of product managers, fostering a culture of innovation, ownership, and continuous improvement
• Collaborate cross-functionally with engineering, design, marketing, and sales to deliver exceptional products
• Analyze market trends, industry best practices, customer feedback, and competitive landscape to inform product decisions and strategic directions
• Establish and track key performance indicators (KPIs) to measure product success and team effectiveness
• Champion customer-centric thinking and ensure products solve real user problems
• Comfortable speaking, presenting, and demoing capabilities at all levels of an organization up to C-suite
• Define and track key performance indicators (KPI’s) to measure the success of product initiatives against business objectives
• Comfortable with hypothesis-driven feature development
• Empowerment of team members so they can own and prioritize product backlog, ensuring alignment between stakeholders and technology

Customer Service Coordinator

ABM Marketing Manager

Healthcare Client Executive

Client Executive

Account Executive

Account Executive, Southwest Region

Financial Services Account Executive

Healthcare Account Executive – Southeast Region

Healthcare Account Executive

Financial Services Client Executive

Product Manager – AI Agents

Client Executive

Senior Creative Designer

Managing Consultant Engineer – Databricks

Senior Manager, Group Product Management – Seller Tools