QA Engineer

• Perform the analysis of business requirements for accuracy, completeness, redundancy, ambiguity, and testability for multiple strategic software projects.
• Define the scope, approach, risks, and assumptions for testing.
• Design, build, and prioritize test cases.
• Execute manual and automated testing.
• Report and communicate test status and metrics to project stakeholders.
• Lead and/or participates in peer reviews of project deliverables.
• Work with stakeholders and development to define and develop testing requirements to validate software solutions were built to specifications.
• Plan, develop, execute, and maintain test cases, both manual and automated.
• Document and report defects within established process and tracking system.
• Create automated tests using JMeter for testing REST APIs and other test automation tools such as UFT or Tosca for UI tests.
• Integrate automated tests with CI/CD pipelines for continuous monitoring and alerting on failures.

Senior Quality Engineer

Program Manager

• Serve as the primary program lead for large-scale infrastructure modernization initiatives, including data center, network, cloud, and base infrastructure transformation efforts
• Lead program execution from initial planning through delivery and operational transition, ensuring alignment with contract requirements, scope, schedule, and budget
• Coordinate cross-functional teams across engineering, network, cloud, cybersecurity, and operations to deliver integrated infrastructure solutions
• Drive the planning, design, deployment, and integration of enterprise IT infrastructure, including:
• Data center and edge infrastructure environments
• Enterprise networking (LAN/WAN, transport, secure communications)
• Cloud and hybrid infrastructure (AWS, Azure, private cloud)
• Base or installation-level technology modernization initiatives
• Interface directly with government stakeholders, program leadership, and contracting officers to ensure successful program execution and stakeholder alignment
• Develop and manage integrated master schedules (IMS), program roadmaps, and executive-level reporting (status, risks, financials, deliverables)
• Identify, track, and mitigate program risks, dependencies, and issues across technical and operational workstreams
• Ensure compliance with DoD and federal standards, including cybersecurity, RMF, and mission assurance requirements
• Oversee vendor and partner performance, subcontractor coordination, and delivery accountability
• Translate complex technical concepts into actionable program strategies and executive-level communications
• Drive continuous improvement across program execution, delivery processes, and infrastructure modernization strategies

Infrastructure Program Manager

ServiceNow

• Serve as primary technical point-of-contact for projects and face of the development team to the customer
• Define technical solutions at an architectural and design level aligned with client business problems
• Understand customer requirements, translate to solutions, and communicate to clients
• Write/estimate Stories, monitor Developer's work, and own overall quality and delivery of development
• Responsible for Sprint demos, development artifacts, documentation, and knowledge transfer
• Work collaboratively with Engagement Manager to monitor scope creep
• Mentor Developers and Technical Consultants on technical design standards and best practices
• Perform research into technology partner or vendor solutions for integration
• Contribute to continual improvement of Delivery Services processes and maturing of portfolios and capabilities

Solution Architect – ServiceNow

• Lead the estimation, design, and delivery of advanced solutions for customers incorporating deep understanding of process design
• Spearhead the creation, deployment, and enhancement of technical best practices and standards
• Oversee completeness, consistency, and high quality of technical deliverables to ensure they meet customer expectations
• Champion the evolution of Professional and Managed Services processes
• Manage and mentor junior consultants
• Collaborate closely with cross-functional teams to address complex technical challenges
• Continuously assess and enhance internal processes to optimize efficiency and effectiveness in service delivery
• Stay abreast of emerging technologies, industry trends, and ServiceNow platform updates

Senior ServiceNow Technical Consultant

Cloud Engineer

• Engineer, operate, and support enterprise-grade services in cloud and hybrid environments
• Lead and support migration of on‑premises services to cloud platforms, ensuring continuity, performance, and reliability
• Manage and optimize service performance, availability, and scalability across multiple enterprise systems
• Implement and maintain monitoring, alerting, and performance management solutions
• Ensure services meet defined SLAs, SLOs, and operational requirements
• Troubleshoot complex service integration and performance issues across infrastructure, identity, and user environments
• Partner with infrastructure, security, and operations teams to ensure secure, compliant, and resilient service delivery
• Document service architectures, operational runbooks, and support procedures
• Provide senior-level technical guidance and mentoring to engineering peers

Senior Cloud Engineer - FS Poly

Engineer

• Administer, maintain, and support Cisco Unified Communications Manager (CUCM/Call Manager) environments.
• Design, deploy, configure, and troubleshoot Cisco IP Telephony, voice, video, mobility, and collaboration solutions.
• Analyze, troubleshoot, and resolve call routing issues, call flow failures, and call quality concerns.
• Create, analyze, and troubleshoot call flows and Call Detail Records (CDRs).
• Perform software upgrades, patching, migrations, and lifecycle management activities within Cisco UC environments.
• Support Cisco Unity Connection voicemail systems and Cisco IP phone deployments.
• Participate in the design and implementation of multi-site Cisco collaboration solutions.
• Provide Tier III technical support and serve as an escalation point for complex voice and network issues.
• Collaborate with network engineers, security teams, vendors, and customer stakeholders to ensure system availability and performance.
• Monitor and optimize voice infrastructure performance across enterprise environments.
• Document configurations, procedures, and technical solutions in accordance with customer requirements.

CDW

Senior Quality Engineer

Infrastructure Program Manager

Solution Architect – ServiceNow

Senior ServiceNow Technical Consultant

Senior Cloud Engineer - FS Poly

Call Manager Engineer, TS/SCI