Software Engineer

• Provide strategic direction and vision for the Managed Services Engineering Teams within the assigned portfolio, driving alignment with company objectives and market trends.
• Work with other senior leaders throughout Managed Services and Professional Services to help develop and strengthen offerings.
• Cultivate and maintain strong relationships with clients, ensuring a deep understanding of their environments as well as their business needs.
• Lead, mentor, and develop a high-performing team of management and technical professionals, fostering a collaborative and inclusive work environment.
• Oversee the development, implementation, and enhancement of operational processes and procedures, ensuring alignment with industry best practices and standards such as ITIL.
• Drive a culture of continuous improvement within the team, leveraging key metrics and feedback mechanisms to identify areas for enhancement and implementing strategies to optimize service delivery.
• Manage operational costs, plan budgets, and drive cost optimization initiatives while ensuring the highest quality of service delivery.
• Collaborate closely with internal stakeholders including sales, product development, and professional services teams to drive synergy and alignment across departments.
• Establish performance metrics, monitor team performance, and provide regular reports and updates to senior management on key metrics, achievements, and areas for improvement.

Senior Manager – Managed Services Engineering, Enterprise Infrastructure

Engineer

• Support the rollout and installation of new IT equipment (desktops, laptops, monitors, phones, and peripherals) across NHS sites.
• Decommission and safely dispose of legacy hardware in line with NHS data protection and sustainability policies.
• Image, configure, and test new devices to meet NHS Trust standards and clinical system requirements.
• Collaborate with IT teams, site leads, and end users to schedule and deliver deployments with minimal disruption to clinical services.
• Ensure network connectivity, domain joining, and system updates are correctly applied prior to handover.
• Provide on-site technical support during and after deployment to resolve any installation or configuration issues.
• Maintain accurate asset tracking and documentation within the IT inventory management system.
• Follow standard operating procedures (SOPs) and contribute to continuous improvement of deployment processes.
• Escalate technical or logistical issues to the Deployment Lead or Project Manager as appropriate.
• Adhere to NHS information governance, health and safety, and security policies at all times.

Onsite Engineer

Manager

• Establish and maintain strong relationships with key stakeholders within CDW and clients
• Assist in leading the end-to-end cycle of professional services engagements
• Mentor a team of sales professionals, pre-sales services consultants and project managers
• Collaborate with clients and pre-sales to design tailored service solutions
• Provide support in establishing key performance indicators (KPIs) to measure engagement success and client satisfaction
• Proactively identify potential risks associated with service delivery

Professional Services Manager

• Own channel relationship and development with both AWS and AWS Partner ecosystem field teams
• Lead regular cadence meetings and quarterly business reviews with AWS and Independent Software Vendor (ISV) partners
• Maintain partner sales portals and own a joint pipeline of channel-sourced opportunities
• Evangelize Mission Cloud’s capabilities to AWS and ISV field teams and educate partners on new go-to-market strategies
• Work with AWS and ISV marketing teams to execute local and virtual events
• Track ROI and funnel contribution from AWS and partner ISVs
• Support Mission Sales team with AWS or ISV opportunities, such as funding requests, access to partner subject matter experts, and surfacing opportunity blockers
• Maintain constant knowledge of AWS and ISV programs and initiatives; communicate updates to Mission teams

Channel Manager

Solutions Engineer

• The Principal Solution Architect designs pre-sales IBM Power system solutions, partnering with sales teams to strategize and analyze customer and market needs.
• Builds strong relationships with Sales Management and is trusted for IBM Power system growth.
• This role requires expertise across several solution areas, leading initiatives, mentoring other Solution Architects, and collaborating with sales, partners, and customers to drive new IBM Power opportunities.
• Helps define and support technologies, delivering training and sharing best practices to prepare teams for success.

Principal Solution Architect – IBM Power

Security Engineer

• Develop and execute successful strategies that expand CDW Security’s customer base and achieve bookings, revenue, and gross profit targets
• Establish a detailed, comprehensive understanding of all capabilities, service offerings, value proposition, market positioning, selling strategy and process, as well as key differentiators
• Cultivate productive relationships with key personnel in current and targeted accounts
• Identify, engage, qualify, develop, and earn new clients
• Manage, support, and grow relationships as part of the extended sales team with prospects and clients as a consultative seller
• Network with a broad range of client organizations and leadership in key fields, including: Information Technology, Information Security, Finance, Internal Audit, Data Privacy, Compliance, and Legal, Enterprise Risk Management, Procurement / Supply Chain Management
• Proactively coordinate with other CDW Security resources to drive sales cycles, meet company objectives, and exceed client expectations
• Build strong relationships with the partner community to identify opportunities for CDW and those partners
• Understand industry landscapes and follow trends that impact our clients’ business risk, strategic decision-making, and budget planning and expenditure
• Provide accurate sales pipeline updates and forecasts
• Proactively populate and maintain all information in Salesforce
• Provide onboarding support and mentorship to entry level Security Solutions Executives
• Enhance CDW Security’s and your personal brand through participation at industry events, speaking engagements, blogging and other forms of acceptable public communication
• Proactively work with marketing to develop regional events that attract senior leadership from key accounts and prospects

Senior Solutions Executive – Security

• Serve as a hands‑on senior engineer responsible for executing, scaling, and operationalizing CDW’s data security capabilities in partnership with architecture and leadership teams.
• Own the engineering implementation and day‑to‑day operation of CDW’s data protection platforms, with a primary focus on Microsoft Purview.
• Design, deploy, and continuously improve Information Protection, Data Loss Prevention (DLP), and data access controls across cloud, SaaS, endpoint, and hybrid environments.
• Engineer and operationalize data classification and labeling by defining sensitivity schemas, classification taxonomies, and enforcement patterns.
• Build, tune, and maintain detection logic including Regular Expressions, EDM classifiers, and custom pattern‑matching to identify and protect sensitive data.
• Lead data discovery and inventory efforts across structured and unstructured data sources to identify exposure and risk.
• Own the engineering execution and operation of CDW’s Data Security Posture Management (DSPM) capabilities, translating findings into actionable remediation.
• Analyze data exposure trends, leakage paths, and emerging threats, and produce metrics and insights that inform security priorities and decisions.
• Design and implement data protection architectures that scale across enterprise environments, focusing on secure implementation and practical delivery.
• Validate and enforce encryption, access controls, and data movement restrictions aligned to Zero Trust principles.
• Integrate data security controls with identity, endpoint, network, cloud, and SIEM platforms to improve visibility and reduce risk.
• Support data‑related security incidents and investigations, contributing to containment, remediation, and control improvements.
• Improve detection and response by correlating signals across Purview, DSPM, DLP, SIEM, and endpoint platforms.
• Drive operational excellence through automation, process improvement, and repeatable security engineering workflows.
• Act as a technical mentor and subject‑matter expert for data protection engineering, providing actionable guidance to Legal, Privacy, Cloud, Identity, and Architecture partners.

Senior Security Engineer II – Cybersecurity Data Protection Engineer

Sales

• Manage a team of coworkers, including performance management, coaching and development.
• Collaborate with Vendors to develop sales and marketing strategies and grow revenues and activations.
• Coordinate collaboration with Sales/Marketing/Operations around the HPE programs and processes to drive improvement and efficiencies.
• Manage available resources to maximize short-term initiatives and develop longer term strategic plans in accordance with company goals.
• Source and manage external resources necessary to increase the effectiveness of the goals of the group.
• Mentoring/motivating, training and developing the members of the HPE team while also growing category metrics and achieving profit and activation growth.
• Drive profits by increasing high margin business, while bringing additional value to CDW customers.
• Identify opportunities for process and strategy improvements for selling HPE products and services while collaborating with other strategic solution groups responsible for developing internal joint offerings.
• Develop and maintain strong relationships with vendors and work to identify new areas for building sales opportunities.
• Serve as the escalation point with customers to close HPE opportunities and resolve customer or partner satisfaction issues.
• Contribute to the development and execution of quarterly and annual sales and operations plans.
• Manage monthly and quarterly reporting process using metrics in these reports to better manage the business.
• Work cross-functionally to consistently develop internal and external collateral for generating customer and AM awareness.
• Develop and maintain strong internal relationships departmentally and working to identify new areas for building HPE sales opportunities.
• Achieve profitable growth at above market rates.
• Create long-term vision and build strategic plans to achieve goals.
• Manage key vendor relationships, which include contract negotiations, business planning, marketing initiatives, executive alignment, sales contests, kickoffs, and recognition programs.
• Responsible for hiring, onboarding, development and training of new coworkers.
• Provide support and long term plans to retain top talent.

Manager, Pre Sales – HPE Practice

• Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services.
• Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs).
• Analyze technical and competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach provides enhanced business outcomes beyond initial customer expectations.
• Maintain strategic relationships with Customers, Internal Sales, and Delivery management, acting as a trusted advisor to drive business growth.
• Maintain relationships with Key strategic partners and maintain at least three (3) partner technical certifications.
• Act as a subject matter expert in multiple families of products and solutions.
• Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SSAs.
• Develops content to effectively train coworkers in formal trainings as well as team huddles.

Security Solutions Architect – Modern Security Operations

• Provide best-in-class customer support for AWS Cloud Infrastructure
• Handle incidents caught by monitoring tools and see them through to resolution in a timely manner
• Triage and manage service desk tickets efficiently
• Assess and respond to alerts, incidents, and customer requests promptly
• Provide first-call resolution for reported issues and alerts
• Escalate complex issues to Cloud Operations Architects
• Deliver exceptional support, meeting or exceeding Service Level Agreements
• Manage customer expectations and act as their advocate
• Perform routine tasks such as access management, application restarts, and instance resizing
• Follow the change management process for customer changes
• Stay updated on AWS services and best practices
• Contribute to the development of internal knowledge-bases and run-books
• Participate in post-incident reviews and implement lessons learned

Service Desk Engineer II

ServiceNow

• Work in conjunction with a senior Solutions Executive.
• Learn how to develop and execute successful strategies that expand CDW ServiceNow’s customer base.
• Build internal relationships with CDW Intelligent Platforms resources to gain an understanding of the workflow process.
• Build and maintain strong relationships with sales professionals at ServiceNow to identify opportunities and expand CDW’s ServiceNow business.
• Understand industry landscapes and follow trends that impact our clients and prospects.

Associate Solution Executive – ServiceNow

• Develop and execute successful strategies that expand CDW Security’s customer base and achieve bookings, revenue, and gross profit targets
• Establish a detailed, comprehensive understanding of all capabilities, service offerings, value proposition, market positioning, selling strategy and process, as well as key differentiators
• Cultivate productive relationships with key personnel in current and targeted accounts
• Identify, engage, qualify, develop, and earn new clients
• Manage, support, and grow relationships as part of the extended sales team with prospects and clients
• Network with a broad range of client organizations and leadership in key fields
• Proactively coordinate with other CDW Security resources to drive sales cycles
• Build strong relationships with the partner community to identify opportunities for CDW
• Provide accurate sales pipeline updates and forecasts
• Provide onboarding support and mentorship to entry level Security Solutions Executives
• Enhance CDW Security’s and your personal brand through participation at industry events.

Principal Solutions Executive, Security

Operations

• Maximize the productivity of account manager(s) through direct partnership
• Provide operational order management support and handle order escalation
• Interact with external customers to provide order status updates, quotes, and other requests
• Provide operational assistance to account managers and field sales coworkers with quote creation and order processing
• Ensure all government, customer, and seller requirements are followed on orders
• Work closely with Services and Project Management team(s) on large projects
• Responsible for order management coordination on all customer rollouts
• Provide consistent status updates for orders, quotes, or other requests to sales coworkers
• Engage proactively with customers to provide order status updates, quotes or other requests
• Assist with CDW and Partner badged services requests
• Prepare and distribute product configurations and customer quotes
• Promptly process orders via SPS and AS400 systems
• Manage bids entry, amend, and win bids in Bid Router
• Daily maintenance of sales order routers and sales order manager screens
• Train and mentor new and existing coworkers
• Develop good working relationships with internal departments and clients.

Senior Sales Operations Representative – Enterprise

• Develop appropriate assessment and service solutions for CDW IBM Z (mainframe) customers
• Collaborate with customers, delivery teams, and internal sales to offer consultative guidance
• Analyze technical and competitive considerations
• Perform physical installation and upgrade of IBM Z systems
• Develop and maintain strategic relationships with Customers, Internal Sales & Delivery management

Associate Solution Architect – IBM Mainframe, Z Systems

• Develop and execute successful strategies that expand CDW Security’s customer base and achieve bookings, revenue, and gross profit targets
• Establish a detailed, comprehensive understanding of all capabilities, service offerings, value proposition, market positioning, selling strategy and process, as well as key differentiators
• Cultivate productive relationships with key personnel in current and targeted accounts
• Identify, engage, qualify, develop, and earn new clients
• Manage, support, and grow relationships as part of the extended sales team with prospects and clients as a consultative seller
• Network with a broad range of client organizations and leadership in key fields, including: Information Technology, Information Security, Finance, Internal Audit, Data Privacy, Compliance, and Legal, Enterprise Risk Management, Procurement / Supply Chain Management
• Proactively coordinate with other CDW Security resources to drive sales cycles, meet company objectives, and exceed client expectations
• Build strong relationships with the partner community to identify opportunities for CDW and those partners
• Understand industry landscapes and follow trends that impact our clients’ business risk, strategic decision-making, and budget planning and expenditure
• Provide accurate sales pipeline updates and forecasts
• Proactively populate and maintain all information in Salesforce
• Provide onboarding support and mentorship to entry level Security Solutions Executives
• Enhance CDW Security’s and your personal brand through participation at industry events, speaking engagements, blogging and other forms of acceptable public communication
• Proactively work with marketing to develop regional events that attract senior leadership from key accounts and prospects.