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CDW

Senior ServiceNow Technical Consultant

CDW

Senior ServiceNow Technical Consultant leading the development and implementation of cloud computing solutions at CDW. Mentoring junior consultants and ensuring customer success in technical projects.

Posted 7/16/2026full-timeSan Diego • California • 🇺🇸 United StatesSenior💰 $190,000 - $220,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading ServiceNow platform implementations and ITSM solutions, with a strong focus on process design, technical best practices, and ITIL principles. Proven ability to mentor teams and enhance service delivery through collaboration and continuous improvement.

Highest-signal resume keywords
ServiceNow Platform ImplementationsITIL Framework ExpertiseActive Top Secret ClearanceIAT-II CertificationServiceNow CSA and CIS Certifications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Process DesignTechnical Best PracticesITSM Solutions DevelopmentAgile MethodologiesLDAPSSLSAML/SSOWeb Services Integrations
Soft Skills
MentoringCollaborationLeadership
Tools & Technologies
ServiceNow
Certifications & Qualifications
Top Secret ClearanceIAT-II CertificationServiceNow CSAServiceNow CIS Certifications
Industry Keywords
ITIL PrinciplesProfessional ServicesManaged Services

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Lead the estimation, design, and delivery of advanced solutions for customers incorporating deep understanding of process design
  • Spearhead the creation, deployment, and enhancement of technical best practices and standards
  • Oversee completeness, consistency, and high quality of technical deliverables to ensure they meet customer expectations
  • Champion the evolution of Professional and Managed Services processes
  • Manage and mentor junior consultants
  • Collaborate closely with cross-functional teams to address complex technical challenges
  • Continuously assess and enhance internal processes to optimize efficiency and effectiveness in service delivery
  • Stay abreast of emerging technologies, industry trends, and ServiceNow platform updates

Requirements

What you’ll need
  • Must have an active Top Secret clearance
  • Must have an active IAT-II certification
  • Bachelor's Degree and 5+ years experience OR 9+ years experience
  • 3+ years focused on ServiceNow platform implementations
  • ServiceNow CSA, plus multiple ServiceNow CIS certifications demonstrating advanced proficiency
  • Extensive knowledge of ITIL framework and proven experience applying ITIL principles
  • Expertise in LDAP, SSL, SAML/SSO, and web services integrations
  • Demonstrated track record leading development and delivery of complex ITSM solutions including Agile methodologies

Benefits

Comp & perks
  • CDW is committed to being an AI-fluent organization
  • Opportunities for professional development
  • Equitable, transparent, and respectful hiring process