Call Manager Engineer, TS/SCI

CDW

Cisco Unified Communications Engineer managing Cisco CUCM/Call Manager in secure government environments. Providing Tier III support and troubleshooting for complex voice and network issues.

Posted 7/16/2026full-timeSatellite Beach • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $180,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in administering and supporting Cisco Unified Communications Manager (CUCM) environments, with strong capabilities in troubleshooting VoIP and IP Telephony solutions. Proficient in designing multi-site Cisco collaboration solutions and optimizing voice infrastructure performance.

Highest-signal resume keywords

Cisco Unified Communications Manager (CUCM) AdministrationVoIP and IP Telephony TroubleshootingSIP and SCCP KnowledgeCisco Certified Network Professional (CCNP) CollaborationCall Flow Analysis and Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cisco Unified Communications Manager (CUCM)VoIP SolutionsCall RoutingDial PlansCall Detail Records (CDRs)Cisco Unity ConnectionCisco Routing and SwitchingMulti-Site Cisco SolutionsRemote MonitoringTechnical Issue Diagnosis

Soft Skills

Strong Verbal CommunicationStrong Written Communication

Tools & Technologies

Cisco IP TelephonyCisco Collaboration SolutionsVoice Infrastructure Monitoring

Certifications & Qualifications

Active TS/SCI Security ClearanceCisco Certified Network Professional (CCNP) CollaborationCisco Certified Internetwork Expert (CCIE) Collaboration

Industry Keywords

Secure Government EnvironmentsDefense EnvironmentsClassified Environments

Tech Stack

Tools & technologies

SwitchingTypeScriptUnityVoIP

About the role

Key responsibilities & impact

Administer, maintain, and support Cisco Unified Communications Manager (CUCM/Call Manager) environments.
Design, deploy, configure, and troubleshoot Cisco IP Telephony, voice, video, mobility, and collaboration solutions.
Analyze, troubleshoot, and resolve call routing issues, call flow failures, and call quality concerns.
Create, analyze, and troubleshoot call flows and Call Detail Records (CDRs).
Perform software upgrades, patching, migrations, and lifecycle management activities within Cisco UC environments.
Support Cisco Unity Connection voicemail systems and Cisco IP phone deployments.
Participate in the design and implementation of multi-site Cisco collaboration solutions.
Provide Tier III technical support and serve as an escalation point for complex voice and network issues.
Collaborate with network engineers, security teams, vendors, and customer stakeholders to ensure system availability and performance.
Monitor and optimize voice infrastructure performance across enterprise environments.
Document configurations, procedures, and technical solutions in accordance with customer requirements.

Requirements

What you’ll need

Active TS/SCI security clearance required.
5+ years of hands-on experience supporting and administering Cisco Unified Communications Manager (CUCM/Call Manager) environments.
Experience troubleshooting Cisco VoIP and IP Telephony solutions in enterprise environments.
Strong knowledge of SIP, SCCP, call routing, dial plans, gateways, trunking, and voice troubleshooting.
Experience creating, analyzing, and troubleshooting call flows and Call Detail Records (CDRs).
Experience designing and supporting multi-site Cisco voice solutions.
Working knowledge of Cisco routing and switching technologies.
Ability to independently diagnose and resolve complex technical issues.
Strong verbal and written communication skills.
Ability to work onsite full-time in a secure SCIF environment.
Cisco Certified Network Professional (CCNP) Collaboration, is a plus.
CCNP Enterprise or equivalent routing and switching experience, is a plus.
Experience with Cisco Unity Connection, is a plus.
Experience supporting secure government, defense, or classified environments, is a plus.
Cisco Certified Internetwork Expert (CCIE) Collaboration or equivalent advanced Cisco expertise, is a plus.
Experience with remote monitoring and management of enterprise Cisco UC environments, is a plus.

Benefits

Comp & perks

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