CCS Facility Services

Operations

• Respond promptly and professionally to incoming calls and digital communications
• Support customer, employee, and field teams with urgent technology‑related requests, including after‑hours and overnight support
• Assist overnight and field teams as needed, including conducting welfare checks in alignment with operational protocols
• Document incidents, actions taken, and resolutions accurately to ensure continuity of support
• Create, manage, and update work orders in real time using company systems
• Ensure work orders are correctly assigned, accepted, and progressed by operational teams
• Dispatch janitorial and facilities response teams for urgent cleaning, safety, or facility incidents using established systems and protocols
• Troubleshoot common technology issues, including user access, passwords, applications, mobile devices, and connectivity
• Maintain accurate call logs, incident records, and provide clear shift hand‑off summaries to support operational continuity

Customer and Operations Technology Specialist, Bilingual

• Lead, coach, and develop a team of Customer & Operations Technology Specialists across a 24/7 operating model
• Ensure timely, professional responses to all inbound calls and digital communications
• Oversee support for customers, employees, and field teams, including after-hours and overnight operations
• Manage staffing, scheduling, and shift coverage to maintain operational readiness at all times
• Oversee the real-time creation, assignment, and management of work orders
• Enforce data quality standards, including complete notes, correct statuses, and required documentation
• Lead dispatch operations for janitorial and facility response teams during urgent or emergency events
• Oversee troubleshooting for user access, applications, mobile devices, and connectivity issues
• Partner with Level II support and technical teams to resolve complex issues

Customer and Operations Technology Specialist, Bilingual

Manager, Customer and Operations Technology