CCS Facility Services

General

• Maintain common areas of office buildings, apartment houses, or other commercial or institutional buildings in clean and orderly condition
• Spot clean lobby glass doors and polish chrome on lobby doors
• Vacuum elevator cabs and wipe cab doors, walls, and tops twice daily
• Inspect the building exterior and pick up trash
• Clean ashtrays and sand urns on every floor
• Empty and clean exterior trash receptacles
• Check restrooms twice daily
• Vacuum the lobby once daily or as needed
• Sweep stairwells, landings, building entrances, and landscaped areas as needed
• Remove debris from landscaped areas
• Clean smudges and marks from walls, doors, and wall coverings
• Report lights out and solicitors to the Management Office
• Keep lobby floors and planters free of paper and debris during high-traffic times
• Empty trash receptacles
• Vacuum carpeted floors and dust mop lobby floors twice daily
• Polish elevator cab railings, doors, and main lobby call buttons
• Assist the building Engineer daily at Management's discretion

Day Porter

• Clean the interior of buildings, including floors, carpets, windows, and walls.
• Vacuum, sweep, and mop floors in offices, rooms, hallways, and other areas.
• Disinfect commonly touched items such as desks and doorknobs.
• Maintain inventory of cleaning supplies and request replacement materials as needed.
• Clean and maintain restrooms, restocking supplies where necessary.

Night Floater

Account Manager

• Schedule and supervise field cleaning crews, optimizing efficiency and productivity.
• Conduct hands-on training sessions to equip staff with the necessary skills and knowledge.
• Manage and order inventory of cleaning equipment and supplies, maintaining operational readiness.
• Tracking employee hours and pay using company software and technology.
• Collaborate closely with the customer to guarantee the timely completion of cleaning tasks and special projects, fostering strong client relationships.
• Adhere to facility and company security and safety protocols, ensuring a safe working environment.
• Undertake additional tasks and administrative duties as required, contributing to the overall success of the operations.

• Schedule and supervise field cleaning crews, optimizing efficiency and productivity.
• Conduct hands-on training sessions to equip staff with the necessary skills and knowledge.
• Manage and order inventory of cleaning equipment and supplies, maintaining operational readiness.
• Track employee hours and pay using company software and technology.
• Collaborate closely with the customer to guarantee timely completion of cleaning tasks and special projects.
• Adhere to facility and company security and safety protocols, ensuring a safe working environment.
• Undertake additional tasks and administrative duties as required, contributing to the overall success of the operations.

Facility Account Manager

Operations

• Respond promptly and professionally to incoming calls and digital communications
• Support customer, employee, and field teams with urgent technology‑related requests, including after‑hours and overnight support
• Assist overnight and field teams as needed, including conducting welfare checks in alignment with operational protocols
• Document incidents, actions taken, and resolutions accurately to ensure continuity of support
• Create, manage, and update work orders in real time using company systems
• Ensure work orders are correctly assigned, accepted, and progressed by operational teams
• Dispatch janitorial and facilities response teams for urgent cleaning, safety, or facility incidents using established systems and protocols
• Troubleshoot common technology issues, including user access, passwords, applications, mobile devices, and connectivity
• Maintain accurate call logs, incident records, and provide clear shift hand‑off summaries to support operational continuity

Customer and Operations Technology Specialist, Bilingual

• Lead, coach, and develop a team of Customer & Operations Technology Specialists across a 24/7 operating model
• Ensure timely, professional responses to all inbound calls and digital communications
• Oversee support for customers, employees, and field teams, including after-hours and overnight operations
• Manage staffing, scheduling, and shift coverage to maintain operational readiness at all times
• Oversee the real-time creation, assignment, and management of work orders
• Enforce data quality standards, including complete notes, correct statuses, and required documentation
• Lead dispatch operations for janitorial and facility response teams during urgent or emergency events
• Oversee troubleshooting for user access, applications, mobile devices, and connectivity issues
• Partner with Level II support and technical teams to resolve complex issues

Day Porter

Night Floater

Account Manager

Facility Account Manager

Customer and Operations Technology Specialist, Bilingual

Manager, Customer and Operations Technology