Manager, Customer and Operations Technology

CCS Facility Services

Manager overseeing 24/7 Customer & Operations Technology Support Center for CCS Facility Services. Ensuring high-quality support to internal teams and external customers while driving operational excellence.

Posted 6/30/2026full-timeDenver • Colorado, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $57,784 - $59,500 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Customer & Operations Technology Specialists across a 24/7 operating model
Ensure timely, professional responses to all inbound calls and digital communications
Oversee support for customers, employees, and field teams, including after-hours and overnight operations
Manage staffing, scheduling, and shift coverage to maintain operational readiness at all times
Oversee the real-time creation, assignment, and management of work orders
Enforce data quality standards, including complete notes, correct statuses, and required documentation
Lead dispatch operations for janitorial and facility response teams during urgent or emergency events
Oversee troubleshooting for user access, applications, mobile devices, and connectivity issues
Partner with Level II support and technical teams to resolve complex issues

Requirements

What you’ll need

5+ years of experience in service support, dispatch, help desk, or operations support environments
2+ years of leadership or supervisory experience in a support or operations setting
Proven ability to lead teams in a fast-paced, service-driven organization
Strong communication and decision-making skills in high-pressure situations
Experience with work order, ticketing, or operational systems and data quality management
Ability to manage 24/7 operations, including overnight and weekend coverage
Bilingual in English and Spanish is required.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Service SupportDispatch OperationsHelp Desk ManagementOperations SupportWork Order ManagementTicketing SystemsData Quality StandardsTroubleshootingUser Access ManagementOperational Readiness

Soft Skills

Strong CommunicationDecision-MakingCoachingTeam DevelopmentHigh-Pressure Situational Management