Customer and Operations Technology Specialist, Bilingual

CCS Facility Services

Customer & Operations Technology Specialist providing bilingual tech support for field and customer teams. Managing urgent requests, dispatching teams, and troubleshooting technology issues in a 24/7 environment.

Posted 6/30/2026full-timeDenver • Colorado, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

About the role

Key responsibilities & impact

Respond promptly and professionally to incoming calls and digital communications
Support customer, employee, and field teams with urgent technology‑related requests, including after‑hours and overnight support
Assist overnight and field teams as needed, including conducting welfare checks in alignment with operational protocols
Document incidents, actions taken, and resolutions accurately to ensure continuity of support
Create, manage, and update work orders in real time using company systems
Ensure work orders are correctly assigned, accepted, and progressed by operational teams
Dispatch janitorial and facilities response teams for urgent cleaning, safety, or facility incidents using established systems and protocols
Troubleshoot common technology issues, including user access, passwords, applications, mobile devices, and connectivity
Maintain accurate call logs, incident records, and provide clear shift hand‑off summaries to support operational continuity

Requirements

What you’ll need

Must be Bilingual - English and Spanish
3+ years of experience in a service support or dispatch, help desk, or operations support environment
Experience supporting field, overnight, or customer ‑ facing teams in a fast ‑ paced, service ‑ driven organization
Strong customer service and communication skills, with the ability to handle urgent situations professionally
Basic experience with technology support, including user access, applications, mobile devices, and connectivity
Comfort working within ticketing or work order systems and accurately documenting actions and resolutions
Ability to work overnight, weekend, or rotational 24/7 shifts as required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CCS Facility Services Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1988 🤝 B2B 🏠 Real Estate 🏛️ Government B2B
Real Estate
Government CCS Facility Services is a U. S. -based facility services company providing commercial cleaning, janitorial, and facility engineering solutions to businesses across sectors such as commercial real estate, healthcare, education, government, and industrial manufacturing. With nearly 40 years of history, CCS offers tailored janitorial programs, preventative and reactive building engineering, and specialty periodic cleaning services, operating across multiple states with an emphasis on reliability, sustainability, and long-term client partnerships. Customer and Operations Technology Specialist, Bilingual Job not on LinkedIn 🔥 1 hour ago 🏢 Denver – Onsite 💵 $25 - $26 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond promptly and professionally to incoming calls and digital communications
Support customer, employee, and field teams with urgent technology‑related requests, including after‑hours and overnight support
Assist overnight and field teams as needed, including conducting welfare checks in alignment with operational protocols
Document incidents, actions taken, and resolutions accurately to ensure continuity of support
Create, manage, and update work orders in real time using company systems
Ensure work orders are correctly assigned, accepted, and progressed by operational teams
Dispatch janitorial and facilities response teams for urgent cleaning, safety, or facility incidents using established systems and protocols
Troubleshoot common technology issues, including user access, passwords, applications, mobile devices, and connectivity
Maintain accurate call logs, incident records, and provide clear shift hand‑off summaries to support operational continuity 🎯 Requirements
Must be Bilingual - English and Spanish
3+ years of experience in a service support or dispatch, help desk, or operations support environment
Experience supporting field, overnight, or customer ‑ facing teams in a fast ‑ paced, service ‑ driven organization
Strong customer service and communication skills, with the ability to handle urgent situations professionally
Basic experience with technology support, including user access, applications, mobile devices, and connectivity
Comfort working within ticketing or work order systems and accurately documenting actions and resolutions
Ability to work overnight, weekend, or rotational 24/7 shifts as required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Vice President, Mission Critical Operations 🕒 3 days ago Vantage Data Centers 1001 - 5000 🏢 Enterprise Website LinkedIn All Job Openings Senior VP overseeing safe and reliable operations for Vantage Data Centers in North America, managing large field-based teams across various locations. 🏢 Denver – Onsite 💵 $330k - $360k / year ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Operations Deal Desk Associate 🕒 May 27 Prologis 1001 - 5000 🏠 Real Estate 🚗 Transport ⚡ Energy Website LinkedIn All Job Openings Essential Operations Associate driving complex deal structuring and execution at Prologis. Collaborating across functions to optimize efficiency and enable growth through innovative solutions. 🏢 Denver – Onsite 💵 $104.8k - $144.1k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🦅 H1B Visa Sponsor Senior Specialist, Employee Communications, Field Operations 🕒 May 21 NBCUniversal 10,000+ employees 📱 Media Website LinkedIn All Job Openings Senior Specialist in Employee Communications at Comcast, delivering actionable communications for frontline teams. Supports operational efficiencies by translating priorities into field-ready guidance. 🏢 Denver – Onsite 💵 $78.9k - $118.4k / year ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Manager, Operational Excellence 🕒 May 12 Prologis 1001 - 5000 🏠 Real Estate 🚗 Transport ⚡ Energy Website LinkedIn All Job Openings Manager, Operational Excellence implementing Lean and Change Management methodologies. Driving operational efficiency and innovation at Prologis. 🏢 Denver – Onsite 💵 $118.4k - $162.8k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Manager, Operational Excellence 🕒 May 12 Prologis 1001 - 5000 🏠 Real Estate 🚗 Transport ⚡ Energy Website LinkedIn All Job Openings Manager, Operational Excellence at Prologis driving innovation with Lean and Change Management methodologies. Leading cross-functional initiatives and exploring emerging technologies for operational efficiency. 🏢 Denver – Onsite 💵 $118.4k - $162.8k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Technology SupportUser AccessApplicationsMobile DevicesConnectivityWork Order ManagementIncident DocumentationTroubleshootingDispatchingWelfare Checks

Soft Skills

Strong Communication SkillsProfessionalism Under UrgencyCustomer Service Orientation