CBE Companies

Customer Support

• Representing the client on the phone to the consumer
• Inbound and outbound calling efforts using effective relationship building skills
• Navigate multiple systems during calls while functioning efficiently on the computer
• Reduce fraud losses focused on customer experience
• Analyze account processes and transactions
• Reviews and identifies fraudulent activity
• Receive inbound calls related to potentially fraudulent activities
• Document accounts in a timely manner while speaking with the customer
• Work flexible schedule, required weekends and holidays as needed
• Achieve schedule adherence and compliance expectations

Customer Service Representative

Growth Marketing

• The SVP of Growth is accountable for overall revenue performance and growth outcomes, including: Net new revenue growth, Gross profit contribution from new business, Expansion revenue growth, Net revenue retention performance, Revenue mix across priority verticals.
• This role is responsible for ensuring growth is strategic, scalable, and aligned to profitable delivery.
• The SVP of Growth will define, lead, and enforce vertical execution across the organization.
• The SVP of Growth will design and lead the company’s revenue operating system.
• The SVP of Growth will lead the VP of Marketing to ensure marketing performance is tied directly to pipeline and revenue outcomes.
• The SVP of Growth will lead the Director of Sales Operations to strengthen sales execution.
• The SVP of Growth will lead the SVP of Business Development and Customer Success to drive retention and expansion growth.
• The SVP of Growth will build a high-performing leadership bench and develop a culture of accountability across all revenue-related functions.
• The SVP of Growth will reduce friction across the full revenue lifecycle by ensuring leaders operate as one integrated growth system.
• The SVP of Growth is accountable for revenue visibility, predictability, and reporting to executive leadership.
• The SVP of Growth will drive continuous improvement across the revenue engine.

Senior Vice President of Growth

• Represent the client on the phone to the consumer
• Inbound and outbound calling efforts to help problem solve and prevent fraud
• Reduce fraud losses while ensuring a positive customer experience
• Analyze account processes and transactions to identify undetected frauds
• Document accounts accurately and in a timely manner while speaking to the customer