Customer Service Representative

CBE Companies

Customer Service Representative handling inbound and outbound calls related to fraud prevention. Working from home in a role focused on building customer relationships and protecting brand reputation.

Posted 5/14/2026full-timeRemote • Alabama • 🇺🇸 United StatesJunior💰 $13 per hourWebsite

About the role

Key responsibilities & impact

Representing the client on the phone to the consumer
Inbound and outbound calling efforts using effective relationship building skills
Navigate multiple systems during calls while functioning efficiently on the computer
Reduce fraud losses focused on customer experience
Analyze account processes and transactions
Reviews and identifies fraudulent activity
Receive inbound calls related to potentially fraudulent activities
Document accounts in a timely manner while speaking with the customer
Work flexible schedule, required weekends and holidays as needed
Achieve schedule adherence and compliance expectations

Requirements

What you’ll need

High School Diploma or equivalent
Six months of Customer Service Experience
One year of experience in a Windows based computer environment
Background Check required

Benefits

Comp & perks

Paid Training
Work from home equipment
Benefits available after 60 days of employment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicefraud analysisaccount documentationtransaction analysisWindows operating system

Soft Skills

relationship buildingcommunicationefficiencyflexibilityschedule adherence

Certifications

High School Diploma