Customer Service Representative

CBE Companies

Customer Service Representative providing customer support via inbound and outbound calls. Analyzing transactions to prevent fraud and ensuring a positive customer experience.

Posted 4/16/2026full-timeRemote • Alabama, Mississippi • 🇺🇸 United StatesJunior💰 $13 - $15 per hourWebsite

About the role

Key responsibilities & impact

Represent the client on the phone to the consumer
Inbound and outbound calling efforts to help problem solve and prevent fraud
Reduce fraud losses while ensuring a positive customer experience
Analyze account processes and transactions to identify undetected frauds
Document accounts accurately and in a timely manner while speaking to the customer

Requirements

What you’ll need

High School Diploma or equivalent
Six months of Customer Service Experience
One year of experience in a Windows based computer environment
Ability to communicate with consumers and maintain compliance with federal, state and local laws, rules and regulations
Must be able to operate a computer and other office productivity machinery

Benefits

Comp & perks

Paid Training
Work from home equipment
Paid time off after 60 days of employment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account analysisfraud detectiondocumentation

Soft Skills

communicationproblem solvingcustomer servicecompliance

Certifications

High School Diploma