CATALIS

Engineering Manager

• Provide strong leadership and mentorship to development team.
• Manage team performance and foster a culture of accountability and improvement.
• Collaborate with offshore partners to recruit and retain top talent.
• Lead code reviews, mentor developers, and enforce best practices in coding and design.
• Architect, design, and implement applications using the Microsoft stack (C#, .NET, ASP.NET Core, etc.), React, PostgreSQL, and AWS.
• Develop and optimize database schemas, queries, and stored procedures in PostgreSQL.
• Troubleshoot and resolve technical issues across application and database layers.
• Ensure adherence to development standards and address technical risks proactively.
• Research and integrate emerging technologies to enhance application performance and scalability.
• Participate directly in hands-on coding and architectural decision-making.
• Partner with product management and stakeholders to define project requirements and priorities.
• Act as a liaison between technical and non-technical teams to ensure effective communication.
• Participate in Scrum ceremonies, including sprint planning, stand-ups, and retrospectives.
• Drive process improvements to enhance team productivity and software quality.
• Track progress and provide regular updates to leadership.

Manager, Software Development

Customer Success Manager

• Manage customer relationships by communicating regularly, presenting areas of opportunity and growth, and ensuring successful continued partnerships
• Conduct account reviews (status, tickets, education on releases, highlighting new solutions)
• Execute (create and update) renewal contracts not automatically renewed and ensure contracts in place for all services and subscriptions
• Oversee and escalate billing and collections issues
• Handle customer satisfaction escalations (support, CSAT, expectation mismatch, executive sponsorship alignment)
• Manage reference relationships and maintain a reference list
• Identify and quantify retention risk and create/execute retention remediation plans
• Onboard new customers, including training recommendations and facilitation
• Identify cross-sell opportunities with key accounts and highlight new solutions during account reviews