CATALIS

Account Executive

• Build strong relationships with government leaders and drive a multi-million-dollar sales pipeline
• Close new business
• Create delighted and referenceable clients
• Work independently with a consultative, client centric, solution-oriented selling
• Coordinate Complex sales
• Attend industry trade shows and visit prospects in person to build relationships
• Demonstrate products to potential customers

Customer Success Manager

• Manage a large portfolio of high-velocity customers primarily using digital channels to drive adoption and retention
• Proactively monitor product usage and health indicators to identify risk, trigger outreach, and surface expansion opportunities
• Execute (create and update) renewal contracts not automatically renewed and ensure contracts in place for all services and subscriptions in place
• Deliver product guidance and best practice recommendations to help customers achieve value quickly
• Be the escalation point for time-sensitive customer issues impacting renewals or satisfaction
• Oversee and escalate billing and collections issues
• Maintain accurate customer data, activity notes, and health status to support revenue forecasting
• Identify common customer issues and feedback trends, sharing insights to improve product, processes, and self-serve resources

Customer Success Associate

Sales

• Lead new business growth across the State & Local Government (SLED) market, specifically payment processing
• Own a personal sales quota while directly managing, developing, and scaling a team of 5-6 high-performing individual contributors
• Close new business that meets ARR target
• Develop & execute sales plan to grow share of market
• Continually prospect to add new viable accounts
• Foster trusted relationships with prospective government employees
• Coordinate complex sales
• Consultative, client-centric, solution-oriented sales (MEDDICC)
• Create delighted & referenceable clients
• Deliver client proposals, RFP responses, & demos
• Maintain opportunity pipeline at 5x ARR quota
• Maintain sound eCRM hygiene & deliver accurate quarterly forecasts

Account Executive

Customer Success Associate

Regional Sales Director