Castorama

Counselor

• Ensure customer satisfaction through a friendly welcome and expert product advice
• Increase sales in your department
• Recommend complementary solutions and a range of services
• Assist customers with their home improvement projects
• Maintain a high-quality self-service area: stocking shelves, keeping displays clean, facing, etc.
• Contribute to enhancing product presentation: displays, showcases, etc.
• Activate the sales floor with commercial operations and promotions

Technical Sales Advisor – M/F

• Ensure customer satisfaction by providing a warm, professional welcome
• Offer complementary products and additional services
• Assist customers with their home improvement projects
• Maintain high-quality self-service areas: stocking shelves, keeping displays and aisles clean, product facing
• Help enhance product presentation: promotional displays, window displays
• Drive activity on the sales floor (sales campaigns, promotions...)

Student Contract – Sales Advisor

Ecommerce

• You oversee and coordinate home deliveries originating from Castorama stores
• You manage all B2C deliveries (small parcels, large and bulky items)
• You are responsible for carrier service quality
• You ensure communication with stores (best practices, changes of service providers…)
• You identify, analyze and monitor operational issues through action plans
• You ensure timely handling of customer disputes
• You contribute to improving service quality in coordination with Customer Service
• You ensure correct assignment rules of products to carriers
• You verify invoices, control costs and manage reimbursement of disputes
• You participate in project implementation
• You report quarterly on our CO2 reduction performance

E-commerce Transport Coordinator

• Ensure customer satisfaction through a high-quality welcome
• Increase sales in your department
• Recommend complementary solutions and a range of services
• Support customers with their home improvement projects
• Maintain high standards for self-service areas
• Contribute to promoting and enhancing the product offering

• ensure customer satisfaction by providing a warm welcome and expert product advice
• grow sales in your department
• offer complementary products and services
• support customers with their home improvement projects
• maintain high standards of self-service: stocking shelves, keeping displays clean, and facing products
• contribute to merchandising and product presentation: podiums and window displays
• activate the sales floor through promotional activities and commercial operations

Work-study – Sales Advisor

• Grow the sales of your department
• Offer complementary solutions and various services
• Guide customers through their home improvement projects
• Ensure a high-quality self-service area: stocking shelves, maintaining shelf cleanliness, product facing...
• Help enhance product presentation: display stands, showcases...
• Drive activity on the sales floor (sales operations, promotions...)

Sales Advisor, Building Materials

• Ensure customer satisfaction by providing a warm welcome and advising on suitable products
• Increase sales in your department
• Offer complementary solutions and a range of services
• Support customers with their home improvement projects
• Maintain high-quality self-service areas: stocking shelves, keeping displays clean, ensuring correct facing
• Help enhance product presentation: displays and windows
• Energize the sales area through commercial operations and promotions

• ensure customer satisfaction through a warm welcome and tailored product advice
• drive sales in your department
• propose complementary solutions and additional services
• guide customers in their home improvement projects
• ensure a high-quality self-service area
• contribute to merchandising and product presentation (displays, windows...)
• activate and refresh product displays through sales campaigns and promotions

Sales Advisor

• ensure customer satisfaction through a welcoming reception and tailored product advice
• grow the sales of your department
• offer complementary solutions and a range of services
• support customers in their home improvement projects
• ensure high-quality self-service: restocking shelves, maintaining aisle cleanliness, and facing displays
• contribute to product presentation: promotional displays and showcases
• energize the sales area (sales campaigns, promotions)

Sales Advisor – Work-Study

• Garantir la satisfaction du client grâce à un accueil de qualité
• Développer le chiffre d'affaires de ton rayon
• Proposer des solutions complémentaires et différentes services
• Accompagner le client dans ses projets d'amélioration de la maison
• Garantir un libre-service de qualité
• Contribuer à la valorisation de l'offre
• Dynamiser le linéaire

Conseiller de Vente

• Ensure customer satisfaction through a warm welcome and product advice tailored to their needs
• Grow the sales of your department
• Offer complementary solutions and a range of services
• Support customers with their home improvement projects
• Ensure high-quality self-service: shelf replenishment, display cleanliness, facing
• Contribute to merchandising and presentation: podiums, display windows, etc., and energize the sales area through commercial operations and promotions

• Garantir la satisfaction du client grâce à un accueil de qualité
• Développer le chiffre d'affaires de ton rayon
• Proposer des solutions complémentaires et différents services
• Accompagner le client dans ses projets d'amélioration de la maison
• Garantir un libre-service de qualité
• Contribuer à la valorisation de l'offre

Conseiller de vente Bâti

• Ensure customer satisfaction through high-quality customer service
• Grow sales in your department
• Recommend complementary products and services
• Support customers with their home improvement projects
• Maintain a high-quality self-service area
• Contribute to enhancing and promoting the product offering

• ensure customer satisfaction through excellent welcome and tailored advice
• drive sales in your department
• offer complementary solutions and a range of services
• support customers with their home improvement projects
• maintain high standards in the self-service area
• contribute to showcasing and enhancing the product range

Customer Support

• Lead a team dedicated to delivering customer services
• Implement the store's service offering in alignment with company strategy
• Build, engage and retain the store's network of partners (tradespeople, rental companies, delivery providers...)
• Demonstrate initiative and commitment to ensure a high-quality, lasting customer relationship
• Analyze commercial activity and the performance of the service offering
• Ensure legal and administrative compliance in the application of service procedures

Technical Sales Advisor – M/F

Student Contract – Sales Advisor

E-commerce Transport Coordinator

Student Contract – Sales Advisor

Work-study – Sales Advisor

Sales Advisor, Building Materials

Student Contract – Sales Advisor

Sales Advisor

Sales Advisor – Work-Study

Conseiller de Vente

Sales Advisor

Conseiller de vente Bâti

Technical Sales Advisor – M/F

Sales Advisor – Work-Study

Apprenticeship Store Customer Relations Manager