Castlemain

Compliance

• Administer HubSpot (forms, consent and subscription types, contacts and segmentation, workflows, automation, reporting dashboards)
• Implement platform updates and enhancements without custom coding, translate business requirements into configuration (properties, workflows, permissions), and document configurations, decisions and change logs in a clear, repeatable format
• Support compliance with regulatory and internal frameworks (PIPEDA, SOC readiness, WCAG 2.1 AA), maintain data integrity, naming conventions and configuration standards, and support governance processes including roadmaps, change requests, testing protocols and release checklists
• Participate in QA for new pages, forms, workflows and releases; maintain dashboards in HubSpot, SharePoint or similar tools; support performance tracking and reporting with trend and exception analysis; and identify and recommend optimization opportunities across experience streams
• Provide internal training, guides and documentation on platform features and standard tasks, and support troubleshooting and issue resolution across CMS, CRM and related tools, escalating when needed

Senior Specialist, Experience, Technology, Compliance – Customer Relationship Management

People Operations

• Lead employee relations matters: performance concerns and progressive discipline
• Provide trauma-informed coaching to leaders
• Act as a trusted resource for employees navigating workplace concerns
• Provide employment law guidance and support leaders across the employee lifecycle

Manager, People – Bilingual

Manager

• Design and facilitate culturally grounded wellness initiatives, including workshops, sharing circles, and healing-centered supports
• Provide guidance and support on complex wellness situations using trauma-informed and culturally safe approaches
• Collaborate with leadership and cross-functional teams to integrate wellness practices across programs and organizational operations
• Build and maintain culturally safe environments that support employee well-being and address systemic barriers
• Engage with employees to identify wellness needs and translate feedback into actionable supports and programming
• Monitor and evaluate wellness initiatives using culturally appropriate and community-informed approaches
• Work collaboratively with Elders, Knowledge Keepers, and internal stakeholders to strengthen wellness programming
• Support organizational learning through training, coaching, and wellness-focused leadership guidance

Senior Specialist, Experience, Technology, Compliance – Customer Relationship Management

Manager, People – Bilingual

Senior Manager, Wellness