Senior Specialist, Experience, Technology, Compliance – Customer Relationship Management

Castlemain

Senior Specialist managing customer relationship management systems, data quality, and campaign deployment for Castlemain, supporting communities with clear communication.

Posted 5/27/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$55,500 - CA$77,000 per yearWebsite

About the role

Key responsibilities & impact

Administer HubSpot (forms, consent and subscription types, contacts and segmentation, workflows, automation, reporting dashboards)
Implement platform updates and enhancements without custom coding, translate business requirements into configuration (properties, workflows, permissions), and document configurations, decisions and change logs in a clear, repeatable format
Support compliance with regulatory and internal frameworks (PIPEDA, SOC readiness, WCAG 2.1 AA), maintain data integrity, naming conventions and configuration standards, and support governance processes including roadmaps, change requests, testing protocols and release checklists
Participate in QA for new pages, forms, workflows and releases; maintain dashboards in HubSpot, SharePoint or similar tools; support performance tracking and reporting with trend and exception analysis; and identify and recommend optimization opportunities across experience streams
Provide internal training, guides and documentation on platform features and standard tasks, and support troubleshooting and issue resolution across CMS, CRM and related tools, escalating when needed

Requirements

What you’ll need

3-5 years of experience working with HubSpot or similar platforms
College or university degree in Marketing, Digital Communications or a related field, or an equivalent combination of education and experience
Strong technical aptitude without a need for developer level coding skills
Experience configuring workflows, forms, permissions and automation in CRM platforms
Strong documentation skills and a systems thinking approach to platforms and data
Ability to translate business needs into technical configuration with clear rationale
Experience working across multiple platforms, teams and business units, while following governance, standards and roadmaps for web and digital platforms and coaching others on platform use and configuration standards
Ability to travel occasionally to internal meetings or client engagements.
Successful candidates will be required to complete a Criminal Record Check as a condition of employment.

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HubSpotCRM platformsworkflowsformspermissionsautomationdata integritydocumentationperformance trackingexception analysis

Soft Skills

strong technical aptitudedocumentation skillssystems thinkingability to translate business needscoachingtroubleshootingissue resolutioncommunicationcollaborationorganizational skills

Certifications

College degree in MarketingCollege degree in Digital CommunicationsCriminal Record Check