Carwow.es

Account Manager

• Become an expert on your brands, gaining a deep understanding of their challenges, opportunities and overall performance on the Carwow platform.
• Maintain regular and proactive communication with clients, primarily through phone and video calls, to build strong and long lasting relationships.
• Provide insightful performance analysis and recommend process improvements to dealer partners to enhance their return on investment on Carwow.
• Lead the onboarding and training of new dealerships, ensuring a seamless experience and driving high retention rates.
• Take ownership of your portfolio’s performance, with clear targets including the upselling of additional products and services.
• Collaborate closely with the field based Partner Success team to ensure client strategies are executed seamlessly and effectively.

Communications

• Do you want to be part of this success story, redefine the car-buying experience and finally digitize it? If so, you’re in the right place!
• In B2B Marketing and Communications you will coordinate marketing projects across all our B2B products and take full ownership of our LinkedIn presence (including content creation and editorial preparation), significantly contributing to our brand awareness among car dealers and manufacturers.
• You will play an integral role in planning, organizing and executing B2B events (for example sponsoring external events or our own Carwow event formats).
• You will adapt campaigns and lead the conceptual development of creative assets.
• You will produce sales materials for client meetings, prepare presentations for talks at events, and support editorial work (for example creating newsletters, customer mailings, magazine articles, white papers and case studies).
• You will assist with press relations, reporting and analysis, and support the marketing team with day-to-day operations.

B2B Marketing and Communications Manager

Business Analyst

• Supporting existing analytical solutions
• Creating reports and dashboards
• Performing ad-hoc analyses
• Partnering with internal stakeholders to define analytical needs and translate them into actionable insights
• Tracking and evaluating the performance of our commercial teams
• Monitoring key KPIs and identifying anomalies and growth opportunities
• Identifying, building, and implementing process improvements and automation solutions
• Exploring and applying AI tools to enhance efficiency and decision-making
• Working closely with Account Managers and BDMs to optimise their day-to-day operations

Business Analyst Intern

Manager

• Own OEM Retail Network Strategy: Provide insight and deliver strategic actions to drive partner participation and engagement. Using data driven insights to grow retail networks, and improve partner KPIs.
• Project Delivery: Take full accountability for OEM led retail campaigns, collaborating across internal departments to exceed agreed KPIs while proactively identifying new avenues for commercial growth and campaign optimization.
• Strategic Relationship Management: Cultivate high-level advocacy with key OEM stakeholders to deepen OEM integration. You will act as a trusted advisor, driving engagement and securing long-term commitment to the partnership objectives.
• Webinar Delivery: Drive retailer engagement and education by designing and leading high-impact webinars.
• Cross-functional Collaboration: Work closely across multiple business units requiring strong communication to co-ordinate across multiple stakeholders.
• Operational Delivery: Manage pricing, feeds, merchandising, and all operations for OEMs under a direct-to-consumer model, supporting project management for upcoming operational transformations.
• Process Ownership: Establishing robust KPIs to monitor retail development milestones while maintaining full ownership of the invoicing lifecycle.
• Integrations & Enablement: Partner with product and dealer teams to improve technical integrations, including offer feeds, CRM connectivity, and brand-level sales-matching.

Retail Development Manager

Project Manager

• Driving the Migration: Take full ownership of the end-to-end migration from Snowflake to BigQuery. You’ll coordinate with our external partner and internal data engineers and analysts to ensure schemas, pipelines, and historical data move accurately and on schedule.
• Third-Party Orchestration: Act as the primary point of contact and driver for our external delivery partner. You will hold them accountable to milestones, manage the statement of work (SOW), and ensure their output aligns with carwow’s architectural standards and quality standards.
• Looker Implementation: Lead the rollout of Looker. This includes managing the transition from legacy reporting, overseeing LookML development cycles, and driving user adoption across our UK, German, and Spanish markets.
• Stakeholder Navigation: Act as the bridge between the technical Data team and business stakeholders (Marketing, Product, Commercial). You’ll manage expectations, communicate progress, and ensure the "new" data world meets their "real-world" needs.
• Risk & Resource Management: Identify potential roadblocks—from data parity issues to API bottlenecks—and solve them before they stall the engine.
• Agile Delivery: Bring structure to the chaos. You’ll run stand-ups, manage the project backlog, and keep us "Road Trip Ready" by ensuring documentation and processes are clear for the long haul.

Data Project Manager

Customer Success Manager

• Manage a lead pipeline of potential customers looking to sell their car via our online auction.
• Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction.
• Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale.
• Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform.
• Handle negotiations & customer objections.
• Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns.
• Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed.
• Working within a team to Contribute to the overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion.
• Collaborate with cross-functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow.

Account Manager

B2B Marketing and Communications Manager

Business Analyst Intern

Retail Development Manager

Data Project Manager

Customer Success Executive